• Medical, Dental and Vision insurance
• Paid time off
• Profit sharing plan

Become a key player as an Account Manager:
We are currently seeking a dedicated Account Manager for a top answering service company in Omaha, NE. The ideal candidate will possess exceptional communication skills, both written and verbal, along with the ability to multitask effectively in a fast-paced environment. If you thrive on providing outstanding customer service and are adept at handling various inquiries, this role might be a perfect fit for you. 

Here’s how you’ll make an impact on the team:

• Manage intake and ongoing communication to facilitate the onboarding process for new clients.
• Analyze client requirements to propose tailored solutions that address their individual needs effectively.
• Create and refine call center scripts in accordance with client specifications to ensure our agents consistently deliver exceptional customer service.
• Conduct thorough analysis of client feedback and complaints to identify improvement opportunities and support strategic decision-making to boost customer satisfaction.
• Collaborate closely with team members to address client needs promptly and ensure timely resolution of issues.
• Proactively explore avenues to enhance the customer experience and recommend process enhancements to management for consideration.

Here’s what you’ll need to be successful in this role:

• Proficient in verbal and written communication with a keen attention to detail
• Demonstrated aptitude for delivering exceptional customer service and fostering enduring client relationships
• Capable of efficiently multitasking and thriving in high-pressure, dynamic settings
• Possesses strong problem-solving abilities and a meticulous approach to tasks

Pay Range: 
$50,000 - $60,000 annually
Ready to make your mark? Take the leap and apply directly here: <https://j.brt.mv/jb.do?reqGK=27731009&refresh=true> – your application is in good hands.