• NextDeavor offers health, vision and dental benefits for contract employees.
• You’ll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor’s conversion rate is approximately 70%!)

Here’s how you’ll make an impact on the team: 

• Respond to high priority cases where the ability to apply your understanding of AEM to investigate, debug and ultimately resolve our customer's technical issues is the core of your day to day
• First point of contact for customer concerns relating to technical issues/questions
• Advocate for, and represent our Clients needs with internal Product and Engineering teams
• Provide response/update/resolution to technical inquires within established Service Level Agreement guidelines
• Ensure you have an understanding of the Customer's priorities and how technical issues are impacting their business and customer base
• Provides proactive Issue Status updates to required parties
• Trouble-shoot/qualify cases before advancing into Engineering
• Answer questions regarding product functionality and usage
• Fix implementation problems
• Product Content Creation (KB articles, whitepapers, forum participation)
• Provide Knowledge Transfer sessions to help reduce customer concerns into Adobe
• Continuously expand your AEM expertise thru individual and group enablement sessions, interactions with product/engineering teams and working side by side with other Technical Support Engineers on your team

Here’s what you’ll need to be successful in this role:

• Bachelor's degree or equivalent experience
• Experience with AEM is a must
• 2 years' experience with Adobe AEM preferably on the backend as a developer or architect
• Strong technical knowledge of J2EE applications, database concepts, and SSO (e.g. LDAP, SAML, OAuth)
• Experience investigating and debugging multi-tier web applications
• Performance tuning and optimization of web applications
• Working experience with Java, JavaScript, HTML, CSS, and XML
• Windows/Linux server knowledge
• Experience in customer care/customer support or related field a plus
• Experience in a wide range of computer operating systems and software with emphasis on installation, investigating, debugging, upgrading, integration and client/server operations is desired
• Advanced interpersonal skills
• Ability to multi-task and prioritize

Pay Range: 
$49.00 - $53.00/hourReady to make your mark? Take the leap and apply now – your application is in good hands.