We are looking for a System Analyst 3 (Min 5 yrs Exp) HYBRID (In Person Interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 12Months

Work Address: Richmond, VA 23219

Immediate Interviews – In Person Interviews
Local Richmond, VA candidates.

This is a hybrid position, will require days on site.

Contractor will be responsible for purchasing parking through Parking Management Office.

currently seeking to hire a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support.

DUTIES ANDRESPONSIBILITIES:

· Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.

· Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.

· Working with VITA service providers to ensure the workstation image meets agency needs and security requirements.

· Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems

· Provide management with recommendations for systems and process improvements

· Troubleshoot software and hardware problems and enhances the level of direct services to field staff

· Install, maintain, and assist in testing and upgrading of new and existing hardware and software

· Create job aids for internal staff to enhance the use of technical resources to support complex software.

· Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.

REQUIRED EXPERIENCE& SKILL:

· Strong customer service skills with a Customer First attitude.

· Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365.

· Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.

· Excellent research and investigative skills.

· Extensive knowledge and experience in Active Directory, remote support tools, networking.

· Working understanding of software license management and compliance best practices.

· Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.

· Ability to communicate effectively orally and in writing with individuals and groups.

· Experience with Power Platform, PowerShell, SQL strongly preferred.

· System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.

Job Types: Full-time, Contract

Pay: $30.00 - $50.00 per hour

Expected hours: 40 per week

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• remote support tools, and networking fundamentals: 5 years (Required)
• System admin of Ivanti Endpoint Manager or a similar: 5 years (Required)
• PowerBI/Power Automate, Power shell, SQL, strongly preff: 5 years (Required)
• Knowledge of security vulnerability tracking: 5 years (Required)
• Strong Customer Service skills: 8 years (Required)
• request/incident tracking and reporting tools: 8 years (Required)
• Server/Enterprise OS,MS Products(Office Visio,Project etc.).: 8 years (Required)
• track record of completing technical solutions and projects.: 8 years (Required)

Work Location: On the road