Job Summary

Our Assistant Lead works closely with the Supervisor to maintain the assigned workspace and all other applicable areas, upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations. **This is a full time position that pays $48,000.**

Reports To: Front Desk/Spa/Fitness/Lifestyle Supervisor

Responsibilities:

• Assist in hiring, training and mentoring a team that will follow the company's mission and brand standards. (Alongside Director)
• Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure schedule coverage.
• Create operating systems and checklists to provide a well-serviced and clean facility. Main point of contact for maintenance, repairs, and cleaning of facility.
• Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Facilitate contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
• Assist in the preparation of the community events required by the building.
• Stay abreast of industry standards, technology and trends.
• Perform other duties as assigned and which relate to the success of the property.
• This position will require long periods of time sitting, standing and moving around.
• Follows all HR and Risk Management Company Policies.
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Use Company Approved Team Scheduler to ensure payroll budget compliance.

Minimum Job Requirements:

• Professional background in customer service and hospitality management.
• Must have an outgoing personality.
• Must be hospitality driven and offer any necessary assistance to clients and guests.
• Must be able to coach and mentor team members.
• Must possess the ability to multi-task.
• Must possess ability to work in a team environment.
• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood.

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
• Diplomatically handle delicate and challenging client concerns.
• Ability to lift 50 pounds.