An NFC Package Runner ensures exceptional service is provided to all residents and their guests. A Package Runner is responsible for delivering packages to the front door of the unit owner/tenant while upholding our 5 Diamond Customer Service Standard and carrying out all workplace expectations and policies.

Reports To: The Package Runner reports directly to Concierge Director

Duties & Responsibilities (include and not limited to the following)

• Receives and delivers a large number of packages within a residential building
• When interacting with clients will show genuine sincerity and appreciation
• Present a professional appearance by adhering to Company Uniform and Grooming Standards
• Perform at the highest level of Customer Service
• Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management and residents/guests
• Follow property specific system to receive and sign for resident packages to ensure efficient delivery to residents
• Performs miscellaneous job-related duties as assigned
• Accurately record time and attendance in Company time record keeping system
• Adhere to all Company Polices as indicated in Employee Handbook and Property specific regulations
• Knowledgeable of all emergency and safety procedures

Minimum Job Requirements:

• Must be able to follow a work schedule by being on time and dressed in the proper uniform

Knowledge, Skills & Abilities Required:

• Ability to follow routine verbal and written instructions
• Effective communication skills and engage positively with clients

INDNFC