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Overview :
Other responsibilities include answering / routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Responsibilities :
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
in a courteous and effective manner
Processes and inputs all customer orders
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer work orders
Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying computer generated invoices
Prepares shipping and tracing information to customers as required
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paperwork associated with orders and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements for each account
Shift / Schedule : M-F 7 : 00A-3 : 30P
Qualifications :
HS diploma or equivalent required
Strong computer knowledge including MS Office applications
Basic typing skills
Familiarity with 10-key
Shipping software systems including UPS and Federal Express
Excellent oral and written communication skills
Excellent customer service skills
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
We are excited to share the base hourly rate for this position is $19.00 / HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-07-31
Full Time
Transportation
$43k-54k (estimate)
07/27/2024
08/18/2024
nfiindustries.com
CAMDEN, NJ
15,000 - 50,000
1932
SIDNEY BROWN
$1B - $3B
Transportation
NFI is a fully integrated North American supply chain solutions provider headquartered in Camden, N.J. Privately held by the Brown family since its inception in 1932, NFI generates more than $2 billion in annual revenue and employs more than 14,500 associates. NFI owns facilities globally and operates approximately 60 million square feet of warehouse and distribution space. Its dedicated fleet consists of over 4,500 tractors and 12,500 trailers operated by 3,900 company drivers and leveraging partnerships with 500 owner operators. NFI has a significant drayage presence at nearly every major U....S. port, leveraging the services of an additional 1,200 owner operators. The companys business lines include dedicated transportation, distribution, brokerage, transportation management, port drayage, intermodal, global logistics, and real estate.
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The job skills required for Customer service representative include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.