8 Call Center Agent {Remote} Jobs in Phoenix, AZ
Nfinite Solutions Consulting is Hiring a Remote Call Center Agent {Remote}
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, answering their inquiries and resolving any issues they may have.
Responsibilities
- Receive inbound calls and assist customers in a professional manner
- Provide accurate information about our products and services to customers
- Handle and resolve customer complaints and concerns effectively and efficiently
- Document all customer interactions and details of inquiries or complaints
- Follow up on customer inquiries not immediately resolved
- Provide excellent customer service by going above and beyond to meet customer needs
- Identify opportunities to upsell products or services to customers
Requirements
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Ability to handle a high volume of calls and maintain professionalism
- Strong problem-solving and decision-making skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using computer systems and software, including MS Office
Job Summary
Full Time
$36k-47k (estimate)
08/26/2024
09/23/2024
The job skills required for Call Center Agent {Remote} include Customer Service, Call Center, Problem Solving, Products and Services, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent {Remote}. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent {Remote}. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent {Remote} positions, which can be used as a reference in future career path planning. As a Call Center Agent {Remote}, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent {Remote}. You can explore the career advancement for a Call Center Agent {Remote} below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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