NICL is currently hiring for a part -time position.

Call Center Representative Duties:

· Providing customer service to nursing home staff, physician office staff and patients by talking with clients on the phone

• Entering data into a specialized computer systems
• Scheduling laboratory tests
• Dispatching phlebotomists and couriers
• Tracking open jobs for timely completion
• Reporting of patient test results
• Monitor STATs and Hospital Drop-OFFS
• Multitasker and accurate
• Excellent typing skills
• Saturday - 1:00pm - 9:00pm, Sunday 8:30am - 5:00pm

Call Center Representative Requirements:

· Ability to communicate clearly and speak/write in English

· Interact professionally with employees and clients alike and satisfy client inquiries effectively.

· Excellent customer service and organizational skills.

· Previous experience in healthcare and knowledge of laboratory terminology a plus.

Job Type:

• NICL Laboratories is currently seeking experienced in house Call Center representative. Our Call Center team members work together in a fast-paced work environment handling incoming and outgoing client calls as well as communication of test results. Strong communication skills are needed, though training will be provided.

NICL Laboratories offers a competitive wage and, for full-time employees, benefits package including health and dental insurance, 401K, as well as paid time off. We are an equal opportunity employer

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Every weekend

Application Question(s):

• Do you have medical terminology?

Experience:

• Call center: 1 year (Required)

Work Location: In person