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This role will ensure our ecommerce customers receive a positive shopping experience and help resolve any issues or complaints a customer may have.
This role will help to cover customer service for all Sole Technology brands.
The ideal Ecommerce Customer Service Rep prides themselves on being courteous to customers and responding timely to e-mails, voicemails and messages.
Also, they must be able to implement and uphold our policies and procedures. This person must understand they are the frontline of the brand and point of contact for our ecommerce customers.
Must be able to solve issues quickly and make sure customers leave satisfied with their purchase.
This role can include tasks related to customer retention marketing, digital marketing, amazon order processing and management, ecommerce site management and operations, seasonal product data loads and maintenance, site merchandising, coordination of asset creation and customer service management.
Tasks
Requirements
The Nidecker Group is home to the most innovative and inspirational action sports brands : Nidecker, Yes., Jones, Now, Flow.
We create, operate, and accelerate industry-leading brands internationally with one goal : to inspire and enable athletes to lead the progression of their sport.
Founded in 1887 in the Swiss Alps and one hundred percent family owned, every generation has been fuelled by a passion for innovation and action sports.
We began our story as master craftsmen, making wooden wheels and tables before moving on to sleds and cross-country skis.
In 1912 we started manufacturing alpine skis, then water skis, monoskis and finally snowboards in 1984. Today, we are the oldest action sports company in the world and have built highly successful brands, which have played an integral role in the evolution of every industry in which we’ve been involved for over five generations.
Last updated : 2024-06-20
Full Time
$48k-60k (estimate)
06/22/2024
06/21/2024
The job skills required for Customer support specialist include Customer Service, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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