Description

Commercial and Industrial Account Representative

• We are looking to hire someone to work in either our Merrillville, South Bend or Fort Wayne, Indiana office

• This role has a hybrid schedule, 2 days/week in office

• Position will require travel to client sites

Job Summary
The position is responsible for managing an assigned territory of commercial and industrial ("Business Link") customers. These customers consist of NIPSCO's largest customers not assigned to a Major Accounts Manager for both electric and natural gas services. To effectively service this group of customers, the candidate must possess strong interpersonal, account management, sales, and utility industry skills. The account representative engages with customers and works with other stakeholders for billing/usage inquiries, economic development opportunities, expansion projects, and retention of existing businesses. The ability to develop and influence cross-functional relationships while delivering top-tier customer satisfaction and brand perception are paramount. The ideal candidate is initiative-taking and capable of managing numerous projects, issues, and inquires, both internal and external, in a timely and professional manner – while continually enhancing customer relationships, educating, and influencing decision-makers across all functions.
Essential Functions

• Be an energy advisor to the appropriate NIPSCO Business Link customers resolving inquiries
  regarding rates/tariffs, Choice, and GTS programs. Includes frequent interaction with customer base in territory.
• Provide rate analysis to Commercial & Industrial customers as needed.
• Represent NIPSCO at community events (i.e., Customer Action Panels, chamber events, customer energy summits/events).
• Collaborate with other NiSource / NIPSCO departments to ensure the safe, timely delivery of energy to our customers (i.e., GM&T, electric meter shop, Line dept, Construction, Laporte billing and Industrial Billing).
• Monitor Business Link customer usage and billing patterns; provide insight when required.
• Resolve all meter issues gas and electric for Business Link customers.
• Respond to outage issues, storms, and Commercial & Industrial customer calls.
• Promote and explain NIPSCO programs based on customers’ needs.
• Assist and support NIPSCO Business Link customers with net metering and feed in tariff programs.
• Promote and explain NIPSCO programs based on customers’ needs.
• Assist with scheduled clearances/outages.
• Develop and maintain strategic relationships with NIPSCO customer key decision-makers.
• Work with Engineering on new business, upgrades, and maintenance. This includes gas/electric, distribution/transmission, and substation.
• Develop an understanding of customer’s business, their products, processes, and markets they serve.
• Rotational Stand-by and 24/7/365 emergency response availability.
• Support Major Account Managers.
• Work with legal to review retail contract language and addendums. Provide rate case and contractual requirement support as needed.
• Assist in acquiring easements as needed.
• Assist with IURC customer complaints for Commercial & Industrial customers as needed.
• Support regulatory and other stakeholder initiatives by providing customer feedback to assist in the development of viable tariff / product / service offerings. Collaborate with cross-functional teams regarding economic development, growth projects and other initiatives as needed.

Required Qualifications For Position

• Bachelor's Degree in Engineering, Business, Management or comparable experience
• Ability to exercise independent judgment High
• Capability to recognize, flag, and effectively communicate problems and issues High
• Proficient critical thinking skills and business acumen High
• Proficient verbal and written communication skills High
• Understanding of NIPSCO rates & tariffs and business operations Medium
• Knowledge of NIPSCO’s CIS and other customer programs Medium
• Excellent sales, negotiation, and contract development abilities Medium
• Proficient computing skills utilizing the Microsoft family of software Medium

Preferred Additional Qualifications for Position

• 4-6 years demonstrated experience in utility industry
• Knowledge of natural gas and electric metering
• Knowledge of commercial & industrial energy products, services, and end-use applications including conservation, energy efficiency, and demand side management
• Knowledge of other energy products (oil, coal, propane, wind, solar, etc.) and their characteristics, applications, and economics
• Knowledge of gas transportation and balancing services
• Understanding of natural gas and electric distribution/transmission operations

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range:

$91,000.00 - $136,600.00

Posting Start Date:

2024-06-20

Posting End Date (if applicable):

2024-07-08
Please note that the job posting will close on the day before the posting end date.

Summary

The account representative engages with customers and works with other stakeholders for billing/usage inquiries, economic development opportunities, expansion projects, and retention of existing businesses.