Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Aflac
• Tuition Reimbursement
• Fitness Incentives
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Vision: Creating incredible experiences

Core Values: Integrity, Communication, Accountability, Respect, Teamwork

Summary: Support and maintain the end-user information systems to assist the casino Team Members in providing excellent service and value to casino guests.

Requirements

Qualifications

Required skills and knowledge:

• High school diploma or GED certificate.
• Any one or any combination of the following that totals six academic years (72 months): (a)college/vocational/technical training in computer related field (b) work experience related to computer software or hardware.
• Expert knowledge of all systems and software within the department.
• Expert knowledge of diagnosing system problems for all systems within the department.
• Ability to troubleshoot and resolve complex problems.
• Ability to train, oversee, and coordinate activities of lower-level employees within this series.
• Ability to work independently.
• Advanced communications skills.
• Excellent interpersonal skills.
• Excellent guest service skills.
• Ability to learn new concepts quickly.
• Ability to meet deadlines.
• Administrative abilities, including record keeping.
• Pass NRWC pre-employment testing.
• • Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Essential Functions of the Job:

• Ability to communicate effectively with technical and non-technical team members.
• Excellent troubleshooting skills with current Windows Operating Systems.
• Experience and knowledge in working with the Microsoft Office suite, Adobe Products, and password reset of Active Directory accounts.
• Extensive experience configuring, troubleshooting, and repairing PC.
• Experience with computer hard drive imaging technologies.
• Basic understanding of LAN/WAN technology. Experience with various Anti-Virus platforms.
• Maintaining documentation / Ticking System, Windows TCP/IP networking experience.
• Provide desktop & end-user support for hardware, software and peripherals.
• Intermediate troubleshooting skills with current Windows Operating Systems.
• Experience with NTFS Security (share folder file group user rights).
• Familiar with productivity solutions such as Office 365 and Adobe Creative Cloud.
• Configure computer systems for new image and updates.
• Performs duties outlined in Level II of this series as required:

Desired Qualifications:

• CompTIA A
• Experience creating and presenting diagrammatic representations.
• Ability to problem solve.
• Ability to take initiative.

Physical Requirements:

• Ability to stoop, kneel, crouch, reach, push and pull.
• Ability to stand for longer than 8 hours.
• Ability to lift 75 pounds.
• Ability to tolerate a smoke-filled environment.

Native American Hiring Preference

Rev: 4/26/2021