The Nissan of Bowie, Automotive Service Advisor is responsible as the customer’s first point of contact on vehicle servicing; initiating automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; creating repair orders; and maintaining customer rapport and records; at all times providing an exceptional customer experience.

Responsibilities

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Dedicated customer focus: understands how to listen and empathize with internal and external customers, to establish long-term relationships.
• Evening and Saturday work will be required. Scheduled shifts will be determined by the Director, with rotating shifts throughout the work week.

Job Required Skills and Knowledge:

• Must have Automotive Service Advisor experience, Nissan preferred
• Must have automotive dealership experience
• Excellent communication (both verbal and written) skills are required.
• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
• Superior customer service skills.
• Ability to Multi-task
• Ability to maintain emotional control in stressful situations.
• Able to use/learn to use: DealerLogix, Xtime, dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.
• IPAD

Education, Experience and Certification:

• Three (3) years experience as an Automotive Dealership Service Advisor.
• 4 year degree in a relevant field or equivalent experience, preferred.
• Must possess and maintain a valid driver license.
• Ability to drive manual transmission vehicles.

· Nissan of Bowie is an Equal Opportunity Employer

Job Type: Full-time

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Dealership experience: 3 years (Required)
• Service Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Bowie, MD 20716: Relocate before starting work (Required)

Work Location: In person