• Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Schedule :

Monday through Friday 10am to 6pm

Training will be Monday through Friday 6am to 2pm

Sunday through Thursday 2pm to 10pm OR Sunday through Wednesday 2pm to 12am (4 10 hour shifts)

Requirements

TS / SCI with poly required

• Bachelor's degree (or 5 years)
• Customer Service
• ServiceNow

• Network
• CCNA Security
• CySA
• GICSP
• GSEC
• Security
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

Benefits

• Health & Life Insurance
• Dental Insurance
• Disability Insurance
• 401K Retirement Plan with Matching
• Tuition Assistance
• Vacation and Sick Leave
• Hiring Bonuses
• Referral Recruitment Program

Last updated : 2024-06-22