• Resolves technical requests from self-service tickets in support of internal and/or outside customers.
• Creates, deletes, and modifies customer accounts.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns.
• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills.

Schedule: Monday through Friday 9am - 5pm OR 10am to 6pm

Training will be Monday through Friday 7am to 3pm

• High School or GED and 10 years of experience.
• A Bachelor of Science may be substituted for 5 years of experience
• Microsoft Office Suite
• System Administration

• A
• Network
• CCNA Security
• CySA
• GICSP
• GSEC
• Security
• CND
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

• Customer Service/Support
• Help Desk Support
• Linux
• Ticketing
• Unix