• Must possess a solid understanding of event management, system/application health server operating system, agent and agentless monitoring, network, application and end-point performance, tuning and measurements.
• The candidate will ensure the COTS products function properly with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications
• Support extending/scaling services to the client’s private cloud to include infrastructure automations and pushing metrics into/retrieving metrics from the cloud for manipulation, reporting and visualization.
• Must have strong organization, communication, and collaboration skills and be customer-focused and results oriented. Must be able to work in collaborative environment. Must be able to work with minimal supervision and be customer focused.
• Assist with testing and deploying hotfixes/patches/new releases of the Tools suite, including testing of custom applications following patches/upgrades.
• Assist with development of knowledge articles, documentation, and work instructions used by the Tools Team and tools users.

*Requires after hours on-call

• High School/GED and 25 years of related experience
• A Bachelor of Science may be substituted for 5 years of experience
• Experience in Python, R, JavaScript, or Perl programming; or UNIX scripting
• Experience integrating with the OpenText Enterprise Management tools suite
• Must be a self-starter with strong attention to detail
• Proficient in Linux/UNIX commands
• Proficient in Windows Server OS

• CCNA Security
• CySA
• GICSP
• GSEC
• Security
• CND
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

• Application/SA Experience with the OpenText Ops Bridge Suite
• Experience with OpenText Application Performance Management (APM)
• Experience with OpenText Business Process Monitor (BPM)
• Experience with OpenText OPTIC Data Lake
• Experience with OpenText Operations Bridge Reporter (OBR)
• Experience with operating data analytics apps (Splunk or Elastic ELK)
• Strong organizational, communication, and collaboration skills