26 G252SE2 - Mid Level End User Experience Monitoring Engineer - Cleared Jobs in Annapolis, MD
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G252SE2 - Mid Level End User Experience Monitoring Engineer - Cleared
$130k-155k (estimate)
Full Time
1 Month Ago
NiSUS Technologies Corporation is Hiring a G252SE2 - Mid Level End User Experience Monitoring Engineer - Cleared Near Annapolis, MD
- Lead the implementation and deployment of the 1E application across the organization's end user environment.
- Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
- Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
- Develop and implement strategies for continual service improvement and security enhancement initiatives.
- Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
- Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
- Ensure compliance with IT policies, procedures, and regulatory requirements.
- Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
- Stay current with industry trends and emerging technologies in end user experience management and IT operations.
- Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion.
- Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration.
- Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.
- High School Diploma/GED and 19 years of related experience
- Bachelor of Science may be substituted for 5 years of experience
- Ability to collaborate effectively with cross-functional teams
- Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences
- Excellent communication and interpersonal skills
- Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements
- Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
- Strong problem-solving skills and the ability to troubleshoot complex technical issues
- Strong understanding of IT operations, including experience with Splunk and SCCM environments
- CCNA Security
- CySA
- GICSP
- GSEC
- Security
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Job Summary
JOB TYPE
Full Time
SALARY
$130k-155k (estimate)
POST DATE
08/02/2024
EXPIRATION DATE
09/30/2024
WEBSITE
nisustech.com
HEADQUARTERS
Columbia, MD
SIZE
25 - 50
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