What are the responsibilities and job description for the NOC Analyst I position at Nitel?
the position
You function as the first line of defense for our customers and are a key player in our Network Operations Center (NOC). You collaborate like a true team player, liaising between customers, providers, and Nitels internal teams to resolve network problems. You provide day-to-day network monitoring and support to keep our operations running smoothly and our customers delighted. You quarterback trouble tickets, and you block and tackle network issues with finesse. You are often the first line of technical communication with our customers and field staff and interactions include opening, following-up, and closing trouble tickets via phone or email.
your playbook
- Serve as a primary initial responder within the NOC in identifying, troubleshooting, and resolving network problems.
- Monitor the Network Management System (NMS) for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.
- Document all network-related activities in the ticketing system.
- Provide technical support for telecom transport services T1, DS3, OCx, Fiber, and Ethernet facilities.
- Provide a single point of interface to internal and external customers on issues pertaining to our Multiprotocol Label Switching (MPLS), Internet, Voice over Internet Protocol (VoIP), and other managed services.
skills you bring to the field
- Bachelors degree in a technical discipline required
- Minimum of 2 years of overall relevant experience
- Minimum of 1 year of experience with Cisco Routers
- Excellent verbal and written communications skills
- Knowledge and usage of SolarWinds and Cacti or similar monitoring tools
- Layer 2/Layer 3 routing/switching knowledge
- Understanding of multiple routing & switching protocols
- Ability and availability to be on-call 24 hours a day on a rotating schedule
- Experience with Simple Network Management Protocol (SNMP)
- Hands-on experience with networking products (Cisco, Foundry, Juniper)
- Experience with data back-up and recovery applications
- Organization, a detail-oriented mindset, and the ability to effectively handle concurrent projects
- Knowledge of VoIP technologies
- Current Cisco CCNA or CCNP certification a plus
your victory dance
- Quality Control: You ensure that customers receive the exact product/service (equipment, bandwidth, throughput, etc.) ordered.
our rally cry
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day