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Job Summary:
Customer Care Associates are responsible for receiving, resolving, and/or forwarding customer concerns and
complaints to the service department and/or service coordinator for resolution, entering data regarding each
call received into the ABS system, and following up with customers regarding the resolution of their concern or
complaint to ensure customer satisfaction.
Essential Functions:
Required Skills & Abilities:
Minimum of two years relevant experience in a customer service role required. Experience with complex
customer service issues strongly preferred.
Good working knowledge and skill in operating computers, data entry, and office equipment, etc., required.
Strong working knowledge of MS Excel and MSWord and familiarity with Access is helpful but not required.
Must have well developed communication and basic math skills, organizational and analytical skills, efficient
multi-tasking abilities, ability to work independently with limited supervision, organizational skills, working in a
team environment.
Physical Requirements:
None
Required Credentials:
High school diploma or GED required. Coursework in business and/or computer software a plus.
Disclaimer:
This description does not state or imply that the duties listed above are the only duties to be performed by the Associate.
Associates are required to follow job-related instructions and perform other job-related activities requested by their
supervisor. All requirements are subject to possible modifications in order to provide a reasonable accommodation to
individuals with physical or mental disabilities as defined in the Americans with Disabilities Act. Some requirements may
exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other Associates.
Requirements:Full Time
Retail
$56k-75k (estimate)
06/29/2024
08/28/2024
nixonmedical.com
PLAINVIEW, NY
200 - 500
1967
DAN VAN SICKLE
$50M - $200M
Retail
The Most Trusted Service Provider Since 1967 Nixon Medical is the leading service provider of medical apparel and linens serving outpatient healthcare centers. Our friendly Route Service Representatives alleviate the burdens of busy practice managers so youre able to focus on the critical needs of your patients.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.