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Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Workers’ Compensation Department for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us.
With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey.
Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.
Team members are offered a competitive compensation package and benefits including : a 401k plan, health coverage, a generous paid time off plan, and much more!
Job Responsibilities
Answer calls from internal and external customers using excellent customer service skills and provide accurate information.
Process incoming First reports of accident via telephone, email and fax accurately and expeditiously.
Providing excellent customer service to all callers by demonstrating professional courtesy, conveying empathy, and actively listening to all questions and concerns.
Assisting the caller with their inquiries in an accurate, efficient, and comprehensive manner while striving for first call resolution.
Screening all calls and deciding what can be handled at the CIS level and transfer calls when appropriate to the right personnel.
Accurately complete authorization requests, directing them to the appropriate personnel.
Complete callbacks in a timely manner, documenting calls and results in computer correspondence.
Navigating multiple computer systems simultaneously to access and document appropriate information.
Required Qualifications and Experience
Accuracy and the ability to pay close attention to detail
Excellent customer service and phone manners
Data entry skills
Bilingual English / Spanish is preferred
Proficiency with Microsoft Office Suite software programs including Outlook and Word
Salary : $38,000 - 45,000 annually. Salary is commensurate with experience and credentials.
Legal Disclaimer : NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Last updated : 2024-07-02
Full Time
Insurance
$43k-54k (estimate)
07/03/2024
10/01/2024
njm.com
EWING, NJ
1,000 - 3,000
1913
Private
ANTHONY G DICKSON
<$5M
Insurance
NJM is a brokerage firm that provides business, property, workers compensation, auto and commercial insurance products and services.
The job skills required for Claim representative include Customer Service, Microsoft Office, Attention to Detail, Data Entry, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Claim representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Claim representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Claim representative positions, which can be used as a reference in future career path planning. As a Claim representative, it can be promoted into senior positions as a Claims Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Claim representative. You can explore the career advancement for a Claim representative below and select your interested title to get hiring information.