Rahul Joshi9:45 AM (17 minutes ago)to me

Role: Treasury Analyst

Interview Mode : Video Call

Contract Duration: FTE

Location : Woodbridge, NJ 07095 (Hybrid) OR IN ALPHARETTA GA

Summary

This position is responsible for providing exceptional customer service to Treasury Management (TM) clients by correctly completing product setups, training and provide support to the customers via phone and email.

Responsibilities

The Treasury Management representatives provides support to Business Bankers and Treasury by assisting customers in the implementation process for treasury and electronic banking services. Provides complete customer service and support for all services sold within the Treasury Management Department by serving as first point of customer contact. These services include: Banking Accounts, Remote Deposit, Check Positive Pay, ACH Positive Pay, ACH, Internet Banking, Payroll Cards, Merchant Card Services, VISA Credit Cards, Lockbox, and Wires.

• Answer incoming customer phone calls and take appropriate action for each call
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated

Required:

2 years of customer service experience

Treasury Management knowledge

Preferred:

Banking or financial services industry experience

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Treasury: 2 years (Required)
• ACH: 2 years (Required)

Ability to Commute:

• Woodbridge, NJ 07095 (Required)

Ability to Relocate:

• Woodbridge, NJ 07095: Relocate before starting work (Required)

Work Location: Hybrid remote in Woodbridge, NJ 07095