You haven't searched anything yet.
GIS IT Support Specialist
Location: Atlanta GA
Duration: 12 Months
Client: GDOT
Job Id: (743252)
Job Summary:
Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.
The Georgia Dept. of Transportation (GDOT) is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.
Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.
The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.
Responsibilities:
Full Time
IT Outsourcing & Consulting
$74k-93k (estimate)
08/04/2024
08/17/2024
nleague.com
ALPHARETTA, GA
50 - 100
2003
Private
SRINATH NAGABHIRAVA
$10M - $50M
IT Outsourcing & Consulting