5 IT Desktop Support Specialist Jobs in Atlanta, GA
nLeague services Inc. is Hiring an IT Desktop Support Specialist Near Atlanta, GA
Purpose
- The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.
- The Field Tech (Desk Side) Support Analyst will take day-to-day direction from the IT Specialist/Manager over their assigned cluster. The IT Specialist/Manager assigned to their region operates as the supervisor. He/she is responsible for providing regular updates and meeting the deadlines imposed by the district.
- The Field Tech Support Analyst will be assigned to 1 or more schools or locations. The number of assigned locations depends on the student enrollment and number of employees. Work is directed by the IT Specialist/Manager for the assigned cluster to meet the operational needs of the assigned school.
- This work will be completed on-site at any of the Atlanta Public Schools locations or other buildings (depending on event) in the metro Atlanta area. The analyst will work M-F. Hours may vary to accommodate the school hours for Elementary, Middle, High Schools, and special events. Field techs are required to retrieve parts or other items needed to resolve issues from the APS IT Warehouse at “1631 Lafrance Street NE.”
- Adhere to established standard operating procedures and service level agreements through the following:
- Maintain exceptional customer service posture at ALL TIMES
- Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
- Arrive at the school no less than 30 minutes prior to first bell
- Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
- Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
- Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
- Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
- Proactively check the status of computer labs & media center computers on a daily basis
- Maintain and update Chrome carts for student use
- Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
- Ensure “test readiness” for standardized tests through updating carts and lab equipment
- Troubleshoot and/or replace Kronos hardware
- Maintain and troubleshoot location Marquee signs
- Troubleshoot and resolve minor wireless and network issues
- Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
- Install, configure, and support printing devices.
- Maintain accurate asset assignment in Nimbus and Incident IQ.
- Maintain work areas and workspaces, including MDF/IDF closets
- Coordinate removal of obsolete equipment as required
- Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to-one student devices as needed
- Meet with onsite vendors as required to support L3 teams
- Assist with deployment of new equipment
- Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
- Provide support for IT projects and AV events in the assigned schools
- Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
- Record and submit checklists or other documentation as required for upward reporting and accountability
- Attend mandatory monthly professional development meetings
- Retrieve parts or other items needed to resolve issues from the APS IT Warehouse
- 3 years of work experience minimum
- A Certification
- Strong customer service skills
- Strong oral and written communication skills
- Proficient in understanding network infrastructure and wireless support
- Prior experience with Desk Side support is a MUST
- Microsoft Windows certification is a plu
- ITIL experience/certification is a plus
- Must have clean criminal record with the ability to pass fingerprint background check
- Must be authorized to work in the United States
- Must hold a valid driver's license and dependable personal vehicle
Job Summary
Contractor
IT Outsourcing & Consulting
$75k-94k (estimate)
09/01/2024
02/24/2025
nleague.com
ALPHARETTA, GA
50 - 100
2003
Private
SRINATH NAGABHIRAVA
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for IT Desktop Support Specialist include Customer Service, Written Communication, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Desktop Support Specialist positions, which can be used as a reference in future career path planning. As an IT Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Desktop Support Specialist. You can explore the career advancement for an IT Desktop Support Specialist below and select your interested title to get hiring information.
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