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Job Overview:
Under the direction of the Operations Services Manager, the Operations Specialist will manage first-level incoming requests from Merchants, and Integrated Software Vendors needing customer/technical assistance with terminals, NMI payment applications, and monthly statements/deposit reconciliation. This role will include working across multiple departments in order to achieve and provide class A service to our merchants and/or partners. Strong focus on the overall merchant experience. Bi-lingual English/Spanish is required for this position.
We support our clients with their accounts and processing services through email and inbound phone calls. The department documents all technical and customer support inquiries and issues for tracking purposes.
Essential Functions:
Knowledge, Skills, and Abilities:
Minimum Qualifications
We Offer:
Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.
What we do!
NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.
Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/
#LI-Remote
Full Time
Ancillary Healthcare
$65k-90k (estimate)
07/03/2024
09/02/2024
nmi.com
ROSELLE, IL
200 - 500
1981
Private
DIANA HENLEY
$50M - $200M
Ancillary Healthcare
NMI builds e-commerce payment gateway technologies for companies to process online transactions in real-time.
The job skills required for Support Specialist (Bilingual - Spanish/English) include Customer Service, Technical Support, Problem Solving, Communication Skills, Customer Support, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist (Bilingual - Spanish/English). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist (Bilingual - Spanish/English). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist (Bilingual - Spanish/English) positions, which can be used as a reference in future career path planning. As a Support Specialist (Bilingual - Spanish/English), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist (Bilingual - Spanish/English). You can explore the career advancement for a Support Specialist (Bilingual - Spanish/English) below and select your interested title to get hiring information.
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