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Avaya Voice Engineer
$79k-104k (estimate)
Contractor 3 Weeks Ago
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Noblesoft Technologies Inc. is Hiring an Avaya Voice Engineer Near Waukesha, WI

Please share suitable resumes for the below requirement to resume@noblesoft.com
Job DescriptionTitle: Avaya Voice Engineer
Duration: 6 months
Location: Waukesha, WI
Rate: $55/hr on C2C
Client: HCL
Roles & Responsibilities
  • 10 years of Hands-on experience on Avaya Voice range of products
  • Deep understanding on Avaya Aura and Cisco voice Architecture
  • Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.
Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.
  • Develop Unified Communications and Contact Center solutions options aligned with the
business needs.
  • Participate in product selection and conduct solution architecture assessments.
  • Participate in workshops & design sessions and prepare documentation.
  • Assisting clients in the definition and execution of key UC and CC architectural processes.
  • Assisting with the preparation of consulting proposals and participating in pre-sales activities
  • Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and
Contact center solutions and estimation models
  • Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration
and troubleshooting
  • Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting.
  • Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP
  • Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like
Cisco, SFB etc.
  • Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya
  • Understanding of call recording solutions Like Nice, variant
  • Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,
Paging Services, Wallboards
  • Good understanding on IP dect phones operation and troubleshooting
  • Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.
  • Deep understanding on Avaya Survivability design and Architecture.
  • Good Understanding to analysis call traces, PBX/SM/AAM Logs
  • Expert level experience in handling Avaya IP telephony Infrastructure - Trace level
  • Good Knowledge of the call flow and end user facing features
  • Good experience in supporting WebEx conferencing
  • Have good hands experience on Avaya CM/SM/AAM upgrades and migration
  • Documentation of major issues and its root cause analysis for future reference for easy fix
  • Monitoring Avaya systems and security alerts through monitoring server to identify the issues
and provide fixes in proactive manner
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Should be able to prepare Avaya Infra Architecture and network connectivity diagrams.
  • Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/
security devices
Key Skills
  • Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana.
  • SIP, H.248 and H.323.
  • Basic understanding on Network LAN/WAN, routing and switching.
Certification
  • Avaya APSS, APDS, ACIS and ACSS
Cisco CCNA,CCNP AND CCIE

Job Summary

JOB TYPE

Contractor

SALARY

$79k-104k (estimate)

POST DATE

07/11/2024

EXPIRATION DATE

01/05/2025

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