484 Customer Support Manager Jobs in Boston, MA
NOBULL is Hiring a Customer Support Manager Near Boston, MA
Responsibilities:
- Continuously assess and enhance customer service processes to enhance efficiency and effectiveness
- Collaborate with other departments to address customer concerns and optimize service delivery
- Monitor and analyze customer support metrics, including response times, resolution rates, and satisfaction scores, and implement initiatives to improve performance
- Develop and execute support strategies aimed at elevating customer satisfaction and refining the overall customer experience
- Craft and uphold customer support policies, procedures, and training materials to ensure uniformity and excellence in service delivery
- Ensure prompt and accurate resolution of customer inquiries, complaints, and issues
- Supervise customer interactions to ensure delivery of high-quality service
- Stay informed about industry trends and customer support best practices, integrating innovative solutions to meet evolving customer needs
- Bachelor's degree in business, management, or a related field (preferred)
- 4 years relevant experience
- Proven experience in customer service or a related field, with a track record of successful team management
- Strong leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Familiarity with customer service software and technologies
- Customer-centric mindset with a focus on continuous improvement
- Resourceful and Proactive
- Team Player that brings positive energy to the team
Job Summary
Full Time
$100k-129k (estimate)
06/01/2024
06/29/2024
nobullproject.com
Boston, MA
50 - 100
Related Companies
The job skills required for Customer Support Manager include Customer Service, Leadership, Initiative, Customer Satisfaction, Problem Solving, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
02/25/2022: Spartanburg, SC
The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
02/26/2022: Winston Salem, NC
Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
02/10/2022: Rapid City, SD
They are responsible for overseeing teams of Customer Service Representatives.
04/10/2022: Queens Village, NY
Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
03/24/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
02/20/2022: Cincinnati, OH
They also had a thorough knowledge of legislation pertaining to consumer protection.
02/09/2022: Charlotte, NC
Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
04/06/2022: Vineland, NJ
As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
02/03/2022: Fayetteville, AR
Step 3: View the best colleges and universities for Customer Support Manager.
Similar Jobs
Popular Articles
