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Node.Digital is Hiring a Junior Tech Support Near San Antonio, TX
Location: San Antonio, TXRequired: US Citizen/GC/1099Project description
The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.
Responsibilities:
1 years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
6 months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
Effective communication skills to interact with colleagues and end-users.
Efficient call handling abilities to ensure prompt and accurate issue resolution.
Nice to have
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the:RIGHT PEOPLE:and developing them to their full capabilities
Our customer's "Mission" is our "Mission". Our:MISSION FIRST:approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in:SIMPLIFYING:complex problems with a relentless focus on agile delivery excellence
Our mantra is ":Simple*Secure*Speed:" in delivery of innovative services and solutions
BenefitsMedical
Dental
Vision
Basic Life
Long- Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training
The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.
Responsibilities:
- Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues
- Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution
- Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution
- Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution
- On-Call Support: Participate in an on-call support rotation basis, typically for 2
- 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage
1 years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
6 months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
Effective communication skills to interact with colleagues and end-users.
Efficient call handling abilities to ensure prompt and accurate issue resolution.
Nice to have
- Experience with Microsoft Office
- The ideal candidate's background should look like: 1 years of PC support experience, 6 months of call center support
- Good communication skills, ability to learn fast, and be at work on time and schedule required
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the:RIGHT PEOPLE:and developing them to their full capabilities
Our customer's "Mission" is our "Mission". Our:MISSION FIRST:approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in:SIMPLIFYING:complex problems with a relentless focus on agile delivery excellence
Our mantra is ":Simple*Secure*Speed:" in delivery of innovative services and solutions
BenefitsMedical
Dental
Vision
Basic Life
Long- Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training
Job Summary
JOB TYPE
Full Time
SALARY
$50k-61k (estimate)
POST DATE
07/31/2024
EXPIRATION DATE
08/30/2024
WEBSITE
node.digital
HEADQUARTERS
Leesburg, VA
SIZE
<25
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