5 Dispatcher Jobs in Hayward, CA
Noel Group is Hiring a Dispatcher Near Hayward, CA
Location: Hayward
Summary/ObjectiveThe Dispatcher position will be responsible for interaction between our customers, Aftermarket Salespeople, ATL’s, and field service technicians as well as Field Service Managers. The successful candidate must be able to work in a fast paced, ever-changing environment that challenges even the most resilient personalities, and handle multiple tasks efficiently. Must have the ability to gather appropriate information from customer phone calls, and assign the proper technician(s) to respond to customer’s service requests. Track and monitor field technicians to determine availability to respond to service requests. Ability to prioritize based on customer needs and technician ability is a must. The candidate must manage a schedule of over twenty-Five technicians Daily, Weekly, and monthly planning along with managing daily emergency service requests from some of the highest level clients in the Bay Area. Expectations are very high and our customers expect the highest level service and response time possible.
Essential Functions:
- Take incoming customer calls and send them to the correct employee-AM Sales, parts, BD, ETC.
- Schedule and coordinate all service calls as calls are received and in weekly production meeting with technician lead’s and /or Service Manager.
- Create dispatch work orders in a timely manner and have them all sent before the end of day each day.
- Dispatch Service Technicians work orders multiple times per day if necessary and daily at minimum.
- Maintain the dispatch board/schedule while constantly updating changes multiple times per day.
- Forecast Workload and prepare need to schedule and incomplete jobs report prior to each weekly meeting.
- Track and monitor Field Technicians while communication with technician leads to determine availability to respond to service requests.
- Enter service calls into computer system and update progress accurately and on an hourly basis.
- Follow up on all Emergency calls, parts ordered, parts received, Incomplete and need to schedule work orders and recommended repairs work with AM sales and customer.
- Provide daily support to the Service Manager, and provide additional office support as necessary at a moment’s notice and as requested by the SM.
- Assist with resolving billing issues and following up on purchase orders with the accounting department as needed. Assist SM with customer concerns regarding billing, job scope or technician job performance.
- Reviewing daily reports and researching problems with Admin manager and Service Manager.
- Champion of permit tracking, documentation and check requests for City of SF Permit to Operate and BAAQMD source test documents.
- Champion of work order documentation, field service data storage organization and customer follow up requests for service work documentation- Work Orders, Permits or Combustion reports.
- Excellent communication Internal/External with past communication training and track record proven in advance.
- An internal drive and passion to “SERVE” others Internal/External with a selfless, positive team player mentality.
- Excellent verbal, written skills and computer skills.
- Type 40 – 60 WPM
- Strong people and customer service skills in a professional setting proven from experience and references.
- Strong Microsoft skills and knowledge, Excel (Field Centrix or Solomon a plus) or other dispatching software experience and knowledge.
- Experience in matching the correct tier level technician to customer service needs.
- Experience in tracking and communication with field technicians to determine availability for service calls.
- Passionate about accurate data entry of service calls into computer systems with a high level of ownership and ‘self-accountability ‘
- Ability to work independently, calmly and efficiently.
- Effectively lead in organizing, monitoring, and maintaining the FX service system and all its filters before going home each day.
- Thrive and be excited about working and serving people a fast paced environment and handle multiple tasks efficiently.
- Detail oriented personality and mindset.
- Advanced customer service skills and communication skills.
- Strong Organization with a driven personality to be better each day.
- Ability to prioritize in a fast paced ever-changing environment.
- Meet deadlines and remain calm under pressure
- Knowledge of industry is a must.
- Ability to work and work diplomatically with all levels of Company personnel and customers
- Computer Skills
- Geographical knowledge of service area a must
- Type at least 40-60 wpm
- High school diploma or general education degree (GED)
- 7 years related experience and/or training in HVAC TECHNICIAN customer service, dispatching of Service Technicians or HVAC project management or equivalent combination of education and experience.
- Must pass background screening
- Must have Associates degree at minimum, Bachelor Degree Preferred
- Customer Service Specialist with proven track record (Past Customer References)
- Proficient in communications both verbal, written and computer
- Interpersonal Skills Champion Team builder
- Safety Focus
- Judgement and Decision Making while keeping a calm professional demeanor
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a deskbound role; however, filing, correlating, reproduction and binding materials are required. This would require the ability to lift files, open filing cabinets, bend or stand on a stool, climb stairs, and prepare training and meeting rooms/spaces as necessary.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 6:30am a.m. to 3:30pmp.m. This position regularly requires long hours, Last minute Overtime due to end of day last minute customer service requests and occasional travel work as job duties demand.
TravelTravel is not expected.
Required Education And Experience
- Minimum of 7 years’ experience in customer service
- Completed High School diploma or equivalent
- Two years of technical school, community college (Associates Degree) or trade school
- Strong Computer Skills are a must
- Strong organizational Skills are a must with proven
- Required: High school Diploma plus Associates Degree.
- Desired: (BA/BS/MA) degree in Business, Project Management, or other related field.
Job Summary
Full Time
$53k-68k (estimate)
06/23/2024
07/21/2024
The job skills required for Dispatcher include Customer Service, Planning, Data Entry, Billing, Computer Systems, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
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Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.
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