Job Description
Family Description
Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.
Subfamily Description
Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.
Responsibilities
Please note that relocation is not offered for this position
As part of our team, you will:

• Partner with Sales and act as the primary owners for managing customer relationship and satisfaction including customer complaints, corrective actions, and changing requirements.
• Collaborate with Sales and Business Development to scope and define new opportunities for your customer.
• Act as the primary point of contact for customer projects and post sales deliverables at every organizational levels through regular face to face and/or virtual engagements. Travel may be required at times per customer location.
• Lead the delivery of complex FN/IP/Optical projects including the end to end design and implementation of turnkey Network Solutions that may incorporate products and software from multiple Business Groups and product portfolios.
• Lead matrixed project teams including Customer Engineering, Product Line Managers, Supply Chain and Service Delivery organizations to ensure projects are delivered within scope, budget, schedule, and quality targets.
• Manage regular ongoing account reviews with the customer on feature/product roadmap and upgrade/growth opportunities as well as address operational issues and technical support concerns. Drive the resolution of all customer concerns inside Nokia across our regional and global technical support and supply chain teams.
• Assures consistency among project financial, product and service forecast activities.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders

Qualifications
Knowledge & Experience

• A Bachelor's degree in Telecommunication, Information Technology, Computer Science, Engineering, and/or applicable Industry experience.
• At least 5 years of hands-on, customer-facing Project Management experience within a highly technical, fast paced environment.
• Technical knowledge / experience in Access/PON, IP Routing and Optical Network technologies.
• Solid verbal and written communication skills, with experience working directly with both business and technical stakeholders.

It would be nice if you also had:

• Leadership and conflict resolution skills.
• Familiarity with products / solutions across Cloud and Network Services/Applications, and Mobile Network Business Groups would be advantageous due to potential cross business group activities.
• Good understanding of the NI Nokia or general delivery processes related to Demand Planning, Customer Engineering, Order Management, Material, and Field Deployment.
• Knowledge of the Network Infrastructure Maintenance Support processes including Technical Support, Product Quality Management, and Repair & Return.
• PMP certification

Impact
Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.
Scope & Contribution
Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.
Innovation
Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.
Communication
Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
About the Team
The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.