**Warehouse Manager**

Los Angeles / Operations / Full-time **nok - try now, buy later powered by circular recommerce**

nok enables brands to offer **$0 down** at-home product tryouts with free fast delivery and free easy returns.

Our clients include some of the worlds greatest brands like Dyson, Sony, and Breville to the latest innovative brands like Cefaly, Embr, and Skyroam.

nok is backed by seasoned entrepreneurs and institutional investors like Greycroft, Moonshots Capital and Village Global.

**Circular Recommerce - nok as a solution for the $400B returns problem**

Contrary to some rare exceptions - most brands simply destroy all returns (even though the majority are perfectly functioning and were returned because of buyers regret). The rare few that do resell returned goods do so at a massive loss.

We built a proprietary circular supply chain that actually thrives off of returns - quickly repurposing them for $0 down at-home tryout products. Our specialized warehouses and staff professionally check, clean, and rebox any returned tryout products and send them back out to the next customer in under 48 hours.

*Our partner brands leverage nok to send* ***new and used*** *units for tryouts. When we do have used units available, we prioritize those to be more sustainable and profitable for our partners.*

**How brands are benefiting from nok**

Previously seen as unsolvable, nok leverages these returned units to: - Increase overall site conversion rate by 30% on average when marketing trials on their website through our a 'try for $0 down with nok' button - Increase LTV, revenue, and ROAS - C reate hands-on experiences like a store would but exponentially less effort or risk

**What we value**

Be bold, optimistic and kind. Embrace conflict and diversity.

Our team is all in on the vision of the company. Anyone who shares this common belief exudes boldness and optimism (each in their own way).

We're a team, not a family. Conflict within a team can be a great indicator of a high performance. If you are bold, conflict is inevitable. But like an athlete, just leave it all out on the floor. Once the whistle blows, laugh, shake hands and get some lunch.

We believe kindness is a virtue shown through meaningful actions. Doing something difficult for the goodness of others is kindness. Both parties always benefit from an act of kindness.

A diverse team under a common goal and a couple simple yet broad values can be an exceptional force. Embrace each other's differences. Differing perspectives and opinions benefit all. Learn from each other.

**Your role**

The Warehouse Manager reports to the Director of Supply Chain and directs the day-to-day operations of our warehouse by leading a team of front-line personnel in a fast-paced warehouse environment. Manages all facets of warehouse operations and ensures systems, processes, and reporting are aligned to meet customer requirements. Ensures efficient and accurate preparation and fulfillment of outbound orders by directing the process and procedures of all merchandise in accordance with the instructions and requirements of our brand partner, company policy, and the law by supervising and coordinating worker activities. **Responsibilities**

Oversees the daily activities of the warehouse, including labor planning and scheduling, management and proper utilization of space and equipment and organized, clean workspace & building appearance

Actively manages and monitors the complete order fulfillment & reboxing cycle to meet highest quality standards set by our SOPs, including: receiving, put-away, inventory management, picking & packing, reboxing (testing, charging, cleaning, repackaging between tryouts), staging and shipping

Responsible for the overall direction, coordination, motivation, and evaluation of direct reports. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Lead, train, coach & advise employees on items received, stored, and shipped together with use of equipment in handling, storing, maintaining, shipping & receiving stock

Prioritizes and assigns work schedules, expedites workflow and oversees established priorities and procedures, revises daily schedules as priorities change

Manage labor requirements by hiring warehouse associates and organizing shifts & schedules based on forecasted workload

Ensures a safe work environment and equipment operation in compliance with OSHA and local fire and safety regulations

Oversees policies and procedures for all maintenance activities.

Participates in staff meetings and conducts team meetings, as needed.

Produces reports with Microsoft Word, and Excel

Participates in physical inventory counts, as needed.

Reviews measurements, results and suggests process improvements.

Receives general warehouse employees inquiries; works with management to address, as needed.

Provides input on warehouse process flows, equipment and layouts

**Requirements**

Minimum 5 years experience in warehouse management, distribution, and inventory control with a strong emphasis on high volume distribution across multiple SKUs

Experience with reverse logistics and refurbishment highly valued

Proven track record of successful multi-client warehouse management, including large customers with multi-year service agreements

Strong knowledge of warehouse processes, technology, order fulfillment, receiving customer returns, transportation, and supply chain management

Proven leadership ability; demonstrated ability to build, mentor, train, grow, and lead a team

Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team

Excellent written and verbal communication skills.

Ability to respond to common inquiries or complaints from staff, regulatory agencies, or members of the business community.

Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).

Advanced coursework or college degree in related field a plus.

**Life at nok**

In our view, happy and driven people are the secret sauce to a successful company, and at nok, we value building the right team of dreamers above all else. The nature of an early-stage startup is demanding, but we believe the right group of people with the right mindset can achieve the seemingly impossible together.

We provide benefits that make it worthwhile;

- Working with a great team from diverse backgrounds in a collaborative and supportive environment - Competitive compensation package based on experience with significant stock options in early-stage high growth startup - Full medical and dental & vision benefits - Flexible vacation policy. Take time when you need - 401(k)

nok is an equal opportunity employer and is committed to diversity. We hold ourselves to the highest standards and do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.?

PS: we encourage applicants to demonstrate their interest by ordering a free tryout on and experiencing the service.