You haven't searched anything yet.
About Us
Nomad builds forward-thinking and best-in-class mobile accessories that are retailed globally. Nomad is much more than a brand name.
It’s our philosophy as a company and a team : owning fewer things, being resourceful and adaptable, and working hard together.
And it is the very core of our product vision : creating minimalist, practical tools that keep us powered on the go. We develop all of our product concepts from the ground up.
Materials selection is core to fulfilling our product promise of true portability, so we select the lightest, thinnest, strongest, and most durable materials to suit our designs.
Position Overview
We are seeking a highly motivated and experienced Customer Support Representative to join our team in delivering exceptional customer service while fostering customer relationships and loyalty.
As a Customer Support Representative at Nomad, you will work closely with our team members located in California, Mexico, and the Philippines to provide prompt, courteous, and effective customer support via email, live chat, and social media using our helpdesk, Gorgias.
You will be the primary point of contact for first-tier support, assisting customers by providing detailed product information and recommendations, product availability and order status, promotional and website support, and shipping and delivery support.
This role is all about supporting customers with professionalism during every step of their journey at Nomad to create a positive and memorable experience for each person who takes the time to reach out to us.
This is currently a part-time role with a 6 month contract.
Key Responsibilities
Requirements
Must be available to work a minimum of 24 hours per week, though we welcome those with more availability, starting August 2024 through the end of February 2025.
Training for this position takes place during normal business hours, though we welcome those with availability to work alternative hours once training is completed.
Why Join Nomad?
Nomad is a team of roughly 50 people spread across many different countries. Because of our size and the high level of autonomy and trust here, you will be able to see the impact of your day-to-day work and projects.
You will gain valuable industry knowledge and broad experience in a growing company and exciting atmosphere. Although we maintain a casual work environment, we are focused, dedicated, and hardworking.
Last updated : 2024-08-15
Full Time
$43k-55k (estimate)
08/17/2024
08/23/2024
nomadplc.com
MARKET HARBOROUGH, ENGLAND
<25
1991
STEPHEN CHARLES RUMSEY
<$5M
The job skills required for Customer support representative include Customer Service, Problem Solving, Customer Support, Customer Satisfaction, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.