Description

JOB SUMMARY 

The Countertop Repair Technician is a full-time hourly, non-exempt position reporting to the Countertop Fabrication Manager with the responsibility to repair and service countertop installations in an efficient, cost effective manner that will maximize job profitability while adhering to company policies and procedures. The typical schedule is an 8-hour daytime shift, Monday to Friday. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Travel to commercial and retail customers and complete repairs for damaged or broken items, including product both in and out of warranty.
• Review repair orders at the beginning of each day and plan repair schedule based on efficient routes and customer needs.
• Call customers to notify them of the planned repair schedule; follow-up with customers regarding any changes to the schedule or planned repair.
• Provide outstanding customer service while completing repairs.
• Communicate with manager regarding technical support or parts requests.
• Complete accurate reports once repair is finished, including a record of time worked and repairs completed.
• Lift or move items, including appliances, if needed, while performing repairs.
• Assist as requested with warehouse inventory to ensure parts are available to service all repairs.
• Follow and enforce all safety policies and procedures.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent.
• Valid driver’s license and insurable driving record.
• Two to three years’ minimum experience in repairs related to the position; five years of repair experience preferred.
• Other technical repair experience, such as vehicles or computers, considered as part of the overall experience qualification.
• Diagnostic skills and the ability to read schematics and understand the principles of electronics, as applicable to the position.
• Ability to read and comprehend simple instructions, short correspondences and memos.
• Ability to add, subtract, multiply in all units of measure using whole numbers, common fractions and decimals.
• Ability to identify variances from the norm. Ability to calculate multiples of units of measure and convert units of measure.
• Ability to be personable in customer interaction scenarios.
• Excellent problem solving follow up and attention to detail and accuracy skills.
• Ability to verbally communicate effectively with all levels of staff as well as customers.
• Effective verbal communication skills.
• Project and conduct a positive company image and conduct oneself in a professional manner.
• Travel to current customers/clients.
• Capacity and willingness to work a flexible schedule is required.
• Establish and maintain a professional and effective working relationship with employees in other departments.
• Ability to organize, prioritize, multi-task and work well under pressure.
• Work independently with little supervision.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a warehouse environment with travel to a variety of commercial and residential locations. 
• Ability to work in confined spaces may be required. 
• Ability to lift or move up to 50 pounds unassisted is required. 
• Travel will be required in a variety weather conditions.
• This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets, fax and warehouse equipment.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Office environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Accommodations@adgus.com. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.