Make a difference. Be happy. Grow your career. SUMMARY Partners with Managed Services Client Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues prior to/or after to maintain strong client experience levels. DESCRIPTION ·Responsible for the overall delivery of Services for a dedicated Managed Services account. Accomplishes results through the efforts of matrixed managers and professional team members. Works collaboratively with Global Delivery Leaders/Service Areas to consistently provide positive end-user experience, continuous improvement initiatives, and resource optimization efforts. Partners with Client Executive to prepare, facilitate, and participate in client meetings to showcase delivery team performance measures and/or share service improvement plans, etc. Executes against account plans to address customer needs/market demand through in-depth analysis, coordination, and alignment with Managed Services CE and Account Relationship Matrix. Integrates deep professional understanding and IT Services expertise applicable to Healthcare customers. Uses extensive experience, innovation thought leadership, and judgement to make decisions. SKILLS AND EXPERIENCE Typically requires 12-15 years of relevant experience. Includes 5-7 years of managerial/leadership experience and experience in a global delivery environment. Advanced Ability to communicate clearly at all organizational levels. Advanced Ability to multi-task in a dynamic environment. Exceptional analytical, problem-solving, negotiation, and organizational skills. Exceptional ability to motivate and direct cross-functional delivery teams. Exceptional ability to influence others, presentation, and communication skills. Exceptional client service leadership capabilities. Expert knowledge, understanding, and application of project management principles and methodologies. Oversees critical projects, customer engagements, or business processes. Mentor team members. Advanced budgeting, business financial, and P&L skills. Comprehensive and influential understanding of Nordic’s goals, customer requirements, and competitor practices. Comprehensive and influential understanding of customer’s business priorities, strategy, and direction. OTHER SKILLS REQUIRED 25-50% Travel Work Site: May work remote from Charleston, SC with ability to attend functions local with 1 day notice. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.