3 Delivery Executive III (Charleston, SC) Jobs in Charleston, SC
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Delivery Executive III (Charleston, SC)
$166k-217k (estimate)
Full Time | IT Outsourcing & Consulting
1 Week Ago
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Nordic Global is Hiring a Delivery Executive III (Charleston, SC) Near Charleston, SC
Make a difference. Be happy. Grow your career.
SummaryPartners with Managed Services Client Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues prior to/or after to maintain strong client experience levels.
Description
SummaryPartners with Managed Services Client Executive and Global Delivery Leaders to meet/exceed Nordic financial measures, achieve performance and client service metrics, and resolution of issues prior to/or after to maintain strong client experience levels.
Description
- Responsible for the overall delivery of Services for a dedicated Managed Services account.
- Accomplishes results through the efforts of matrixed managers and professional team members.
- Works collaboratively with Global Delivery Leaders/Service Areas to consistently provide positive end-user experience, continuous improvement initiatives, and resource optimization efforts.
- Partners with Client Executive to prepare, facilitate, and participate in client meetings to showcase delivery team performance measures and/or share service improvement plans, etc.
- Executes against account plans to address customer needs/market demand through in-depth analysis, coordination, and alignment with Managed Services CE and Account Relationship Matrix.
- Integrates deep professional understanding and IT Services expertise applicable to Healthcare customers.
- Uses extensive experience, innovation thought leadership, and judgement to make decisions.
- SKILLS AND EXPERIENCE
- Typically requires 12-15 years of relevant experience. Includes 5-7 years of managerial/leadership experience and experience in a global delivery environment.
- Advanced Ability to communicate clearly at all organizational levels.
- Advanced Ability to multi-task in a dynamic environment.
- Exceptional analytical, problem-solving, negotiation, and organizational skills.
- Exceptional ability to motivate and direct cross-functional delivery teams.
- Exceptional ability to influence others, presentation, and communication skills.
- Exceptional client service leadership capabilities.
- Expert knowledge, understanding, and application of project management principles and methodologies.
- Oversees critical projects, customer engagements, or business processes.
- Mentor team members.
- Advanced budgeting, business financial, and P&L skills.
- Comprehensive and influential understanding of Nordic’s goals, customer requirements, and competitor practices.
- Comprehensive and influential understanding of customer’s business priorities, strategy, and direction.
- 25-50% Travel
- Work Site: May work remote from Charleston, SC with ability to attend functions local with 1 day notice.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$166k-217k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/01/2024
WEBSITE
nordicglobal.com
HEADQUARTERS
Madison, WI
SIZE
500 - 1,000
INDUSTRY
IT Outsourcing & Consulting
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