Job Description
The NTT Data Field Tech Analyst (Lead Technician) will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines very strong technical skills with an emphasis on delivery high level of customer service.
Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook/Chrome Book computer equipment and support of server/storage equipment.
In addition ,the candidate should possess:
-Proven customer service skills
-Leadership skills to act on the Supervisor's behalf
-Excellent written and verbal communication skills
-Experience in a Healthcare IT environment
-The ability to multi-task and work in a dynamic, fast-paced team environment
-Minimum of 5 years of hands-on experience with workstation hardware, including assembly, troubleshooting and components replacement
-Minimum of 5years of hands-on experience with installation, configuration and troubleshooting Windows operating systems, MS office, browsers, anti-virus programs

General Duties and Tasks

-New technician training.
-Queue and ticket review and management.
-Senior customer leadership escalations.
-Windows 10 deployments.
-Active Directory - Computer management.
-Imaging using Ivanti Landesk.
-Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
-Work with vendors to help troubleshoot and resolve vendor supported applications.
-Smart hands for network teams.
-Support thin clients, mobility devices, desktops / laptops.
-Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.