Sacramento • Pleasanton

Affiliates: San Francisco • Santa Clara • Santa Rosa • Stockton • Chico • Fresno • San Luis Obispo • Reno • Las Vegas • Salt Lake City • Denver • Honolulu • Guam

JOB TITLE: SERVICE SALES EXECUTIVE

Dept/Group: Sales

Location: Pleasanton, CA

Job Category: Sales Services

Position: Fulltime

Salary: TBD

Send Resumes To: HR@norman-wright.com

Norman S. Wright has been in business over 115 years providing customers with exceptional system

knowledge to meet all project requirements within the HVAC industry. Representing HVAC manufacturers

worldwide, Norman S. Wright’s product lines support the latest energy, sustainability and comfort

standards in the industry.

JOB DESCRIPTION
Responsible for the sales of maintenance service contracts, Critical Space Services, Professional

Assessments along with Battery and Capacitor Replacements for Norman S. Wright – Precision

Environmental and Power (NSW-PEP) accounts within an assigned territory. The Maintenance services

contract sales include renewals of existing contracts, sales of new contracts (equipment coming out of

warranty), sales of service contracts with new equipment, and conversion of non-contract customers.

Driving sales of the Critical Space Services and the Professional Assessments are also key responsibilities of

the position.

RESPONSIBILITIES
➢ Pursue warranty and renewal service contract opportunities for our core products – Thermal and

A/C Power.
➢ Conduct customer-facing sales calls to drive business and awareness of NSW-PEP Service offerings.
➢ Grow our critical space business – Thermal Management service contracts, Thermal upgrades, and

electrical testing services.
➢ Assist equipment sales reps for quoting service contracts to be sold concurrently with Liebert

Thermal and Power equipment.
➢ Provide monthly activity and production reports. Provide win/loss data to the Area Service Sales

Manager each month. Provide a gap-analysis report when quotes are missed and a plan to get back
to quota.

Sacramento • Pleasanton

Affiliates: San Francisco • Santa Clara • Santa Rosa • Stockton • Chico • Fresno • San Luis Obispo • Reno • Las Vegas • Salt Lake City • Denver • Honolulu • Guam

JOB REQUIREMENTS

• Technical Sales and/or Service Sales experience preferred.

• 3-5 Years of Sales experience

• Excellent communication skills, both written and verbal.

• Excellent customer service skills.

• Ability to work and multi-task in a fast-paced environment.

• Detail-oriented.

• Proficient in MS Office.

• Strong interpersonal skills a must.

• Strong technical background and skills preferred

• Knowledge of UPS/Power products and Services preferred

• Strong problem-solving abilities and capable of proactive resolution of contract and product issues

• Experience with CRM Systems

• Ability to handle multiple tasks and priorities while meeting deadlines

• Valid Driver's License required to drive to customer sites

EDUCATION & CERTIFICATES

• BA or BS

• Bachelor’s degree in Engineering or Business preferred

PHYSICAL REQUIREMENTS
• Must be able to remain in a stationary position 50% of the time

• Musts be able to lift up to 15 lbs. at a time

• This position may require occasional moving inside the office to access file cabinets, office