The Pricing Analyst role will process and provide modal pricing as they relate to complex business opportunities. They will work in conjunction with the network of offices, corporate shared services and additional pricing resources to coordinate the best competitive solution to meet the needs of the customers. They are responsible for fulfilling the requests to load customer pricing and commitments into multiple C.H. Robinson platforms.

This position requires the individual to act as a pricing owner for each opportunity and to understand the end-to-end pricing process in order to coach teammates and commercial stakeholders on the process.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Execute Pricing processes and service level agreements with the branch network that meet the pricing needs of commercial and carrier resources
• Manage, complete, and respond to daily pricing requests in accordance with assigned due dates or service level agreements for new and existing customers
• Provide guidance and suggestions on complex pricing asks from both commercial teams and customers
• Manage incoming work queue. Responding to network requests/assistance via email/incoming ticket system and phone
• Perform ad-hoc audits on contracts
• Ensure quality assurance of uploaded pricing
• Read through carrier and customer contracts to understand requirements and expectations
• Manage the timeline for all parties involved to ensure timely submission of bids
• Maintain absolute accuracy and attention to detail
• Perform site administration for some websites based on opportunity. Work with the administration tool, setting up, registering, and downloading documents
• Understand and utilize the various pricing tools available
• Monitor and report back to management monthly progress towards assigned goals and KPIs
• Maintain a strong understanding of all C.H. Robinson pricing tools & Jira to leverage process and quality
• Identify process improvements in the quality of pricing activities and trends that lead to more favorable win ratios
• Communicate and develop rapport with key business stakeholders and branch network with the goal of understanding modal yield strategy and modal assessorial fees and/or market fluctuations
• Collaborate with teams around the Network of offices and shared services to continuously improve processes, build tools, and share best practices for pricing
• Assist offices with any issues relating to pricing and tools. Trouble shooting and problem-solving problems relating to bid awards
• Site Specific: Daily interaction with Pricing Managers, Commercial offices and Service Center Leadership

QUALIFICATIONS

Required:

• High school diploma or GED
• Minimum 2 years previous experience in LTL operations, customer service, and/or pricing
• Proficient in Microsoft Office Suite of programs (Excel)

Preferred:

• Bachelor’s degree from an accredited college or university
• Commercial experience within C.H. Robinson and/or external logistical experience
• Ability to work cross-functionally and effectively influence and partner
• Strong communication skills (written and verbal)
• Demonstrated prioritization, time management, and attention to detail and accuracy skills
• Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

• C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page. 

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.