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C.H. Robinson is seeking a Supervisor Operations to lead a team of talented local and virtual operations employees. In this role, you will drive efficiency and productivity by managing daily workflows, monitoring performance, and spearheading continuous improvement initiatives. You'll play a key role in shaping team development, fostering a culture of open communication, and implementing innovative solutions that enhance our operations. With opportunities to mentor and develop talent, you'll be at the forefront of creating a dynamic and inclusive work environment. Apply today and continue to advance your career with a company committed to excellence and growth.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Flexibility is available as needed. Apply today and experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
*The internal deadline to apply is 4:00pm CT on 6/21
Outline employee role accountabilities, delegate work, and monitor results to ensure productivity, quality, efficiency, and service objectives
Communicate operations objectives, performance metrics, and operational activities clearly to keep employees informed
Prepare operational performance reports to provide insights to stakeholders related to production, expense, and service quality results and take action to improve results as necessary
Optimize daily workflow, monitor work, and assess operational processes for improvement opportunities
Drive change management and employee adoption of new tools, technology, and processes with next-level leaders
Define staffing levels and work schedules, managing work hours and overtime costs
Conduct regular check-ins and annual performance reviews, supporting personal and professional development needs and annual merit and equity programs to align compensation with performance
Participate in recruitment, selection, promotion, and alignment of diverse talent
Encourage employee feedback and work with managers to foster a culture of open communication and continuous improvement
Act as an escalation point for exceptions and problem resolution, ensuring compliance with policies and procedures
High School Diploma or GED
Minimum 3 years of customer service in a call center or operations environment
Bachelor’s degree from an accredited college or university
Logistics industry experience
Previous Supervisor experience
Previous customer service experience
Site Specific: Previous experience in a C.H. Robison Lead Operations Coordinator or Operations Mentor role
Knowledge of C.H. Robinson’s services
Previous experience working on projects and initiatives with individuals outside of peer group
Proficient in Microsoft Office Suite of programs
Ability to build, manage and foster a team-oriented environment
Ability to foster a collaborative and adaptive teamwork and communication style
Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences
Ability to understand performance and financial metrics
Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
Embraces change and employs a continuous improvement approach to their work
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
Full Time
$62k-78k (estimate)
06/15/2024
06/19/2024
The job skills required for Operations Supervisor include Customer Service, Logistics, Communicates Effectively, Microsoft Office, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.
If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Supervisor job description and responsibilities
Operations supervisors oversee all the activities within a specific department or area of an organization.
04/07/2022: Killeen, TX
Operations supervisors are responsible for leading and supervising a group of employees.
01/21/2022: Bismarck, ND
After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
02/22/2022: Spartanburg, SC
Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.
03/01/2022: Baton Rouge, LA
Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Supervisor jobs
Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.
04/03/2022: Topeka, KS
Some companies require the operations supervisor to make major contributions to the functions of other departments.
04/13/2022: Pierre, SD
Operations supervisors report directly to the director of the department they supervise.
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A supervisor oversees the day-to-day performance of employees.
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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.
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Step 3: View the best colleges and universities for Operations Supervisor.