Position Overview

Our customer service representatives demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication to help provide the Sales Team of Sigma Supply with the right tools to benefit our customer base.

Responsibilities Include

• Serve customers and sales staff by providing product / service information, and by resolving product / service issues
• Maintain customer accounts
• Resolve conflicts by clarifying customer’s needs, determine what caused the problem and what the solution needs to be, and explaining the resolution to the client
• Work autonomously to build relationships with assigned customers and reps
• Keep work area clean and organized
• Be able to be flexible for support for other departments
• Positive attitude and friendly demeanor in correspondence with customers
• Maintain confidentiality of company / customer proprietary information

The ideal candidate will have

• 2 years in customer service and distribution / manufacturing
• Proficiency in written and verbal communication
• Conflict resolution
• Documentation knowledge
• High school diploma or GED
• Familiarity with Microsoft Office programs

BradyPLUS (and its subsidiaries) is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and / or any other characteristic protected by law.

We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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Last updated : 2024-06-13