Job Title: Sales Customer Support Coordinator

Location: West Loop, Chicago, IL

Job Type: Temp to hire with converting salary of $58k

• Respond promptly and courteously to customer inquiries via various channels, ensuring satisfaction and resolution of issues.
• Develop a comprehensive understanding of product line and services to deliver accurate solutions tailored to customer needs.
• Utilize support software proficiently to manage and document customer issues, ensuring follow-up actions are executed promptly.
• Collaborate seamlessly with internal departments, serving as a liaison to convey customer feedback and ensure a customer-centric approach across the organization.
• Handle escalations from Franchisees with efficiency and tact, ensuring timely resolution.
• Take proactive measures to communicate with Franchisees, minimizing order delays and ensuring smooth operations.
• Generate and distribute quotations, hand-over emails, and customer inquiry emails daily, maintaining consistent communication.
• Prioritize responsiveness to customer calls and emails, maintaining a turnaround time of 24 hours or less.
• Conduct regular follow-ups with unresponsive customers to uphold process integrity.
• Facilitate efficient handover of quotes to the Deployment team within 48 hours of their signing.
• Collaborate closely with back-end Sales Operations and deployment teams to validate and maintain the accuracy of Sales Order data.
• Actively contribute to process automation initiatives aimed at enhancing customer relationships and operational efficiency.

Qualifications & Experience:

• High school diploma or equivalent; Bachelor's degree in a related field preferred.
• Demonstrated experience or aptitude for providing high-quality customer service.
• Proficiency in Microsoft Office suite, particularly Excel.
• Familiarity with CRM software such as Salesforce, Synergy, or Exact is advantageous.
• Exceptional verbal and written communication skills, with a professional demeanor.
• Strong team player with the ability to work independently when necessary.
• Proven ability to collaborate effectively with cross-functional teams to meet customer needs and organizational goals.
• Natural ability to cultivate and maintain positive relationships with customers.
• Strong problem-solving skills and a genuine enthusiasm for assisting customers.
• Ability to multitask efficiently in a fast-paced environment with high volumes of customer inquiries.