1 Travel Counselor Job in Cleveland, NC
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
North Carolina Dept of Commerce is Hiring a Travel Counselor Near Cleveland, NC
Description of Work
Travel Counselors must enjoy working with the public and can communicate clearly with the public in oral and written form. Use all available resources to provide visitors with excellent customer service; provide information about the state and its tourist facilities to visitors; distribute information on attractions, events, and accommodations to visitors; provide highway routing information to visitors; maintain brochure display racks, back stock, and order new and replacement brochures; participate in study/familiarization tours and share your experiences with coworkers; occasionally conduct oral presentations to schools or civic groups.
Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature and making reservations for accommodations. The Call and Fulfillment Centers, a collaboration between the Departments of Commerce, Transportation and Public Safety, are housed at the North Carolina Correctional Institution for Women in Raleigh. Inmate telephone operators provide information to consumers traveling or considering travel to and within North Carolina. In addition, they package and distribute the state's travel publications to potential visitors, gaining skills while providing an important service. This critical function is supported by the Tourism Warehouse, which is responsible for storing and transporting tourism materials to shipping facilities.
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits
Incentives of NC State Employment
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:
- 12 Annual paid Holidays
- North Carolina State Health Plan administered by Blue Cross Blue Shield of NC
- Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
- NC State Retirement (TSERS)
- WeSave Employee Discounts
https://oshr.nc.gov/state-employee-resources/benefits
Knowledge, Skills and Abilities / Competencies
QUALIFIED APPLICANTS MUST SUBMIT AN APPLICATION THAT CLEARLY REFLECTS WORK EXPERIENCE THAT DEMONSTRATES THE FOLLOWING:
- General knowledge of the principles and practices of customer service. sales, and public relations.
- General knowledge of promotional and print media suitable for use in the development of the tourism industry.
- Ability to learn and communicate general tourism information, including basic details regarding attractions, events, accommodations, recreational, historical, and georgraphic features of the state.
- Ability to assess and use tools available to provide customer service and complete assignments, including computers, Microsoft Office products and online search engines.
- Ability to compile visitation data and communicate it accurately while conducting group presentations to the public and visitors as needed.
Minimum Education and Experience Requirements
APPLICANTS MUST MEET THE EDUCATIONAL AND EXPERIENCE REQUIREMENT AND ALL KSA'S IN ORDER TO QUALIFY FOR THIS POSITION.
Some state job postings say you can qualify by an “equivalent combination of education and experience”. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See oshr.nc.gov/experience-guide for details.
High School or General Educational Development (GED); or an equivalent combination of education and experience.
Supplemental and Contact Information
About the Department of Commerce
The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.
Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
Our Agency uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. All applicants must complete and submit a state application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina.
**PLEASE NOTE**
Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted and will be considered an incomplete application and will not be processed. For additional information about applications and processes with the state of NC, please visit:How Do I Get the Job.
For consideration for this vacancy, all applicants must complete an on-line application using this link, https://www.governmentjobs.com/Applications/Index/northcarolina. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.govto learn more.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Our Agency supports the Governor’s Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855.524.5627.
Department of Commerce
Human Resources
tiffany.harrell@commerce.nc.gov
Job Summary
Full Time
$48k-63k (estimate)
05/26/2024
06/17/2024
The job skills required for Travel Counselor include Customer Service, Planning, Call Center, Microsoft Office, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Travel Counselor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Travel Counselor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Travel Counselor positions, which can be used as a reference in future career path planning. As a Travel Counselor, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Travel Counselor. You can explore the career advancement for a Travel Counselor below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
