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About the Division of Public Health and Vital Records:
The NC Division of Public Health (DPH) works to promote and contribute to the highest possible level of health for the people of North Carolina – Everywhere, Everyday, Everybody.
N.C. Vital Records is part of the DHHS Division of Public Health. In partnership with county registers of deeds offices, local health departments, and birthing facilities throughout the state, we are responsible for recording North Carolina vital events. This includes responsibility for legally registering all births, deaths, fetal deaths, marriages, and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals, researchers, and public health programs.
Summary:
This position serves as a Administrative Specialist in the Customer Service Unit of N.C. Vital Records, which provides copies of vital event records to the public, and maintains and secures a massive collection of legal records. Job duties include extensive telephone contact with the public; processing requests for copies of vital records, and organizational records management, which is a systematic process to file, bind, copy, repair, microfilm, organize and secure original vital records daily. This involves the chronological filing of vital records, pulling and shelving books containing vital records, and delivering supplies. The person must make quality photocopies of designated records as needed. The employee prepares vital records for microfilming to meet contract specifications and organizes records in binders. Preparation of the records involves using a commercial hole-punch machine to punch holes in the records for side binding, manually indexing book spines with identifying information, verifying page numbers of individual records, and maintaining records based on the Retention and Disposition Schedule. The employee must communicate both verbally and in writing with vendors, other state employees, general public and public officials.
The employee will prepare reports using Excel and work in Access databases. Other duties include picking up the out-going mail daily from other Vital Records' Units, monitoring forms inventory and securing vaults daily. Must be able to use a hand-truck for movement of bulk deliveries to a storage location, push and pull library-type carts and distribute supplies and forms to staff.
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;
or
equivalent combination of education and experience.
Full Time
$48k-60k (estimate)
06/26/2024
08/25/2024
The job skills required for Customer Service Specialist include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.