1 Front Desk Associate - Taylor Retina Center Job in Raleigh, NC

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Front Desk Associate - Taylor Retina Center

North Carolina Retina Associates

Raleigh, NC | Full Time

$61k-78k (estimate)

2 Months Ago

Front Desk Associate - Taylor Retina Center

$61k-78k (estimate)

Full Time 2 Months Ago

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North Carolina Retina Associates is Hiring a Front Desk Associate - Taylor Retina Center Near Raleigh, NC

Front Desk Associate (Medical Office)
Job Summary:

The front desk associate works directly with patients and physicians to provide customer service for patients. The front desk associate will gather patient information, schedule appointments, and collect payments.

Duties and Responsibilities:

Greet and register patients according to established protocols
Assist patients to complete all forms and documentation including medical insurance
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Ensuring availability of treatment information by retrieving and updating patient records
Move patients through appointments as scheduled
Answer incoming calls and assist with inquiries
Schedule patient appointments
Collect payments
Consistent review of physician schedules, with minimal reschedules
Maintain a clean and neat reception area
Additional duties as assigned

Minimum Requirements:

High School Diploma or Equivalent
Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills
Reliable transportation to travel to practice locations – not just 1 location.
Ability to master multiple software systems to input and retrieve data
Ability to master ophthalmology and retina terminology

Preferred Requirements:

Previous experience in a medical practice
Bilingual – Spanish

Essential Job Functions:

Ability to communicate effectively in writing and verbally in person and via telephone
Frequent use of computer terminal to read and write
Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling
Lifting up to 10lbs

Additional Details: