Description

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable, and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment and have a passion for excellence and a bias for action, we may be just what you’ve been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About the Position

Schedule: 8:00 AM to 4:30 PM EST, Monday through Friday

Location: Hybrid in Doral, FL, with 1st 90 days fully Onsite

The Accounts Receivable Manager is responsible for overseeing the implementation and delivery of strategic initiatives within the Collections department. The Accounts Receivable Manager will work within the scope of responsibilities as dictated below with guidance and support from our Insurance & Billing leadership teams.

Essential Functions

• Oversees day-to-day operations of the Collections department. Works closely with the Director of A/R & Collections to ensure that department & production goals are communicated, understood, and ultimately realized by all department team members.
• Works closely with the Management Team to recognize & seize opportunities for continuous quality improvement. Generates & uses creative ideas to improve processes, systems, products, or services. Offers solutions for more effective & higher quality customer service & patient care.
• Demonstrates a sense of ownership, pride, and urgency in task completion. Accepts personal responsibility for department productivity. Works diligently to overcome obstacles or challenges.
• Demonstrates a solid understanding of internal & external customers. Demonstrates dedication to ensuring that customer expectations & requirements are met. Encourages & promotes awareness of customer needs in team members’ communications, actions, and product/service delivery.
• Promotes a team-oriented work environment by encouraging & demonstrating cooperation, collaboration, and co-ownership of processes. Communicates & works effectively with individuals across the company to accomplish goals & resolve problems. Fosters a team-oriented work environment by encouraging the building & maintenance of constructive work relationships.
• Promotes a comfortable, friendly work environment and encourages active involvement of employees. Understands different personalities and traits and handles employee problems professionally and confidentially. Handles sensitive situations with confidence.
• Keep an open-door policy and communicate with Supervisors and Team Leaders to understand the department’s performance and identify areas that need additional support. Encourage open communication to achieve mutual understanding to lead the team effectively.
• “Walks the floor” to maintain awareness of team members’ day-to-day activities, and to convey a perception of management as a positive, supportive presence for all employees. Is willing to become “hands-on” with the team, or directly involved in operations as necessary or required.
• Ensures appropriate selection & development of team members. Effectively identifies staffing needs, defines selection criteria, works closely with recruitment team to select individuals with a high probability for successful contribution to ADS/USMED. Assumes responsibility for team member training and development.
• Acts as a model for embracing and exemplifying ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.
• May provide cross-functional support as business needs demand.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 years of experience in collections or accounts receivable management, with a focus on handling complex accounts.
• Advanced in collection techniques, negotiation strategies, and regulatory compliance requirements.
• Advanced knowledge of computer applications, such as Microsoft Office.

Expected Competencies

• Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations.
• Proactive identification of challenges, and solution-oriented approach to problem solving.
• Service-orientation and aptitude to utilize proper listening skills.
• Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.
• Self-directed accountability and reliability
• Effective communication, leadership and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams
• Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.
• Able to work well in a team environment that promotes inclusiveness and communication among team members.
• Communication using both verbal and written English proficiency.
• Cultural competence

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Other Requirements

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of eligibility to work in the United States without sponsorship.

Pay Range and Compensation Package

Salary ranges may vary depending on location. The general base salary range for this position is $70,000 to $80,000. Actual compensation depends on education, experience, and relevant skills. In addition, benefits include:

• Health, Dental & Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 7 Paid Holidays and a Birthday Holiday
• On-Site Gym
• In-house Training Programs
• A fun culture in a fast-growing organization!

Equal Opportunity Statement

Advanced Diabetes Supply® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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