Description

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment, have a passion for excellence and a bias for action, we may be just what you’ve been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About the Position 

The Accounts Receivable Supervisor performs day-to-day AR functions in addition to supervisory and leadership duties to the AR team, with the goal of ensuring that all policies and procedures related to providing consistent, supervisor customer/patient care are adhered to, and service & production goals are met effectively and efficiently. They will work within the scope of responsibilities as dictated below with guidance and support from AR & Billing leadership teams.

 Essential Functions 

• Manages the daily/ongoing workflow of Accounts Receivable functions.
• Provides ongoing leadership and support to ensure that day-to-day service and production goals are met.
• Communicates strategic/tactical expectations for staff, reinforces values and provides vision to direct and indirect reports.
• Manages performance through positive coaching and clear direction.
• Addresses deficiencies timely and professionally.
• Partners with HR as appropriate to provide additional structure, improvement plans, or corrective actions.
• Conducts regular performance appraisals, providing constructive feedback and setting clear objectives to support professional growth and development.
• Provides meaningful goals and supports staff development through training and mentoring.
• Monitors staff schedules, deliverables, and deadlines to ensure daily coverage and assigned goals are achieved. Reviews timesheets for non-exempt staff as assigned.
• Acts as a model for ADS core values and ethics.
• Investigates and processes insurance claims, ensuring thorough examination and accurate resolution.
• Handles claim escalations by following up diligently and ensuring proper resolution and disposition.
• Manages appeals and denials processes to maximize revenue recovery, address and reduce financial leakage, and ensure accurate and timely claim resolutions.
• Verifies patient eligibility with insurance companies when necessary.
• Bills insurances including all Medicaid states on paper and online.
• Develops, monitors, and analyzes key performance indicators (KPIs) to drive strategic goals, improve team performance, and ensure operational excellence.
• Manages billing queue as assigned in the appropriate system. Investigates and updates the system with all information received from secondary insurance companies.
• Ensures that all information given by representatives is accurate by cross referencing with the patient's account, followed by using honest judgement in any changes that may need to be made.
• Updates patient files for insurance information, Medicare status, and other changes as necessary or required.
• Mentors new hires; assists management with motivating and coaching employees to succeed.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & other confidential information.
• Maintains accurate and detailed notes in the company system.
• Implements corrective actions and develop performance improvement plans (PIPs) to address underperformance, ensuring all team members meet established standards and goals.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Appropriately routes incoming calls when necessary.
• Meets company quality standards.
• Embraces and exemplifies ADS core values:

We put our people first.

We serve our members with passion.

We take ownership.

We pursue excellence.

We never stop growing.

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.
• May provide cross-functional support as business needs demand.

Requirements

• High School diploma or equivalent
• 5 years’ experience with insurance billing and processing claims
• 5 years’ experience with Medicaid claims, and Medicaid and private insurance verification
• Team lead or supervisory experience
• Knowledge of insurance portals; familiarity with a variety of medical and/or insurance terms or practices
• Full knowledge all areas of collections specialization
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency

 Expected Competencies 

• Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations.
• Proactive identification of challenges, and solution-oriented approach to problem solving.
• Service-orientation and aptitude to aptitude to resolve insurance and/or patient matters.
• Effective analytical skills: able to use inductive and deductive reasoning to anticipate outcomes.
• Self-directed accountability and reliability
• Effective communication, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Cross-trained on all collections processes
• Able to resolve highly escalated collections issues or concerns
• Able to mentor and train as needed
• Able to manage and prioritize multiple tasks/projects, work autonomously, and meet deadlines.
• Able to work well in a team environment that promotes inclusiveness and communication among team members.
• Communication using both verbal and written English proficiency.
• Cultural competence

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Equal Opportunity Statement

Advanced Diabetes Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Pay range and Compensation Package

Salary ranges may vary depending on location. The general pay range for this position is $30 - $31 per hour . Actual compensation depends on education, experience and relevant skills.

Benefits for the full time employees include

• Health, Dental & Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit Sharing Plan
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
• In-house Training Programs
• A fun culture in a fast-growing organization