Field Support/Helpdesk Specialist

Madison, Wisconsin

We are in search of a Field Support/Helpdesk Specialist to join our team at North Country Business Products! If you are a self-motivated individual who likes the ever-evolving changes in technology and enjoys a mix of being out in the field as well as working in a helpdesk environment, we want to meet you!

WHO YOU ARE

The ideal candidate is open to learning new things, working with their hands, and helping clients navigate through technical issues with their systems while being able to maintain a positive client experience.

WHO WE ARE – 100% Employee-Owned Technology Company

When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success.

WHAT WE’RE LOOKING FOR

• A two-year technical degree is preferred but not required.
• Experience in Computer software and hardware preferred.
• Network connectivity and related software experience is a plus!
• A good driving record and a valid driver’s license are required.

WHAT YOU’LL BE DOING

• Troubleshoot and repair basic software, hardware, networking, and peripheral issues both remotely and at the client’s location.
• Stage and install new equipment at client locations.
• Maintain accurate and organized inventory.
• Assist with installation projects: deliver hardware, set up at client site, uninstall old equipment, and provide documentation.
• Complete special projects and other duties as assigned.
• Within your first 12 months of employment, you will receive appropriate state certifications with in-house training and preparation.
• Travel to client sites will be required

100% Employee Owned

When you join our company, you’re more than an employee. You’re an associate and contribute to NCBP’s ownership culture, which means that you share in the value of our profits and our success.

We attribute our growth and success to the spirit and integrity of our associate owners. From entry-level to leadership positions, we offer challenging career choices and growth potential. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer!

Salary: $20-$23/hr

We offer a competitive compensation and benefits package that includes: 

• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Paid Time Off (PTO) and Paid Volunteering Time Off (PIC)
  • Medical, Dental, Vision, and more!
  • Computer Purchase Program

Come visit us at www.ncbpinc.com

NCBP is Employee Owned and Operated.

NCBP is an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability, or any other protected characteristic protected by federal, state or local law.