Description

The Code Compliance Inspector (CCI) position is responsible for performing specialized inspections and enforcement of ordinances, regulations and rules governing the North County Transit District (NCTD) transit system. S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; engages with NCTD staff, contractors and members of the public; observes, reports, and documents non-complaint activity; and performs a variety of administrative duties involved in the preparation and maintenance of related reports. 

CCIs are responsible for enforcing NCTD Ordinances approved by the North County Transit District Board of Directors. The position is non-sworn and unarmed. Considerable judgement is required in meeting emergency situations, enforcing regulations, and in coordination with other personnel, contractors, and local agencies. Ordinances are enforced by various methods, including the issuance of written citations. CCIs will prepare incident reports and activity logs and may be required to testify in court if subpoenaed. Shifts vary based on seniority on a 5 day/8 hours per day work week. Starting salary rate for this position per the agreement with the SMART Union is $21.50/hour. 

Distinguishing Characteristics 

This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and with responsibility for educating the public about and/or enforcing rules and regulations applicable to the transit system.

Supervision Received and Exercised

S/he works under immediate direction from the Security Manager and general direction of the Chief Operations Officer – Operations Support Services. This position exercises no supervisory authority. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions

Normal working conditions for this position are in both an office and field setting, with primary duties being performed in the field at transit stations or onboard modes of bus and rail transit. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required. 

Examples of Duties

Essential Functions

Duties may include, but are not limited to, the following:

• Ensures passenger safety on all NCTD properties, trains, buses, stations, bus stops, transit centers and along the right of way
• Assists and provides information to patrons and the public about NCTD services, facilities, modes and rules/regulations
• Supports compliance with all NCTD Ordinances, , as approved by the Board of Directors, for enforcement on all NCTD properties, facilities, and modes of services
• Enforce the fare ordinance by performing unannounced random inspections of fares on board revenue vehicles and in fare paid zones
• Enforces other violations including, but not limited to, narcotics and alcohol-related offenses, and quality of life violations
• Issue warning and/or citations for violations of NCTD ordinances and other applicable rules and regulations
• Complete required reports and other associated documentation related to warning/citation issuance and testify in administrative and court proceedings as required
• Perform passenger counts on board revenue vehicles or at stations as requested in coordination with Planning Department staff
• Assist with in-person passenger/public communication at transit stations as needed during service disruptions, special events, or as otherwise requested
• Assist with closed circuit television system (CCTV) monitoring and provide back-up for Control Center Technicians as needed upon direction from the Security Manager
• Patrol NCTD parking lots issuing parking violations and facilitate private tow of vehicles in violation of ordinances 
• Perform other related duties as assigned

Qualifications

Education/Experience

• Possess a high school diploma or a high school graduate equivalency certificate (GED)
• Minimum one (1) year directly relevant experience in security services, including customer service.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates/Licenses

• Possess a high school diploma or a high school graduate equivalency certificate (GED)
• Possession of and the ability to maintain a California driver's license, Class C, with less than 6 points in the preceding 36-month period and no DUIs in the prior seven years.
• Maintain compliance with the District’s policy regarding Conflict of Interest and Ethics 
• Candidates must complete the POST 832 PC Certified Course in Laws of Arrest prior to hire or within the first 9 months of employment
• Must be able to obtain and maintain access to Marine Corp Base Camp Pendleton
• Must be able to become RWP Qualified on NCTD owned railroad properties 

General Requirements

• Knowledge of operations, services and activities of a public safety or public transit system highly desirable
• Knowledge of or ability to learn procedures for operation two-way radios and public address systems
• Ability to manage and maintain simultaneous, transition, and emerging priorities, including the ability to react productively and make sound decisions in emergency situations
• Exceptional oral and written communication skills including the ability to interact effectively with a wide variety of persons of different backgrounds and maintain a calm and professional demeanor in stressful situations
• Ability to accept constructive feedback and apply it productively to professional performance
• Demonstrated proficiency with computers and a variety of computer software programs in a Windows environment

Supplemental Information

Physical Requirements 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment and lift up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment

• Ability to operate a personal computer and Microsoft Office Suite programs.
• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. 
• Ability to carry and operate a mobile device and/or two-way radio.

Application Information: All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. NCTD is an Equal Opportunity Employer.