Description

Plans, organizes, and directs the activities of the Collection department. Makes final decisions regarding action on delinquent loans/accounts, including workout loans and extensions. Coordinates paralegal effort of delinquent accounts with the company's legal counsel. Refers charged off accounts and monitors results with collection agencies. Liaison with credit reporting agency to assure files are properly maintained. Represents the company in small claims, municipal and bankruptcy courts. Conducts risk analysis and mitigation. Identifies risk management issues and trends and provides reporting to management.

Requirements

 · Sets staff goals, monitors progress, and directs the workflow of the department to assure standards are met. Is responsible for performance evaluations and annual review of performance expectations for subordinate personnel. 

· Analyzes Risk Management trends and communicates results to management. 

· Recommends strategies to address negative trends and isolation of impacting factors

and/or risk factors which have been identified.

· Evaluates and provides timely responses to customer inquiries for loss mitigation relief, including payment modifications.

· Proactively analyzes monthly losses, identifying and projecting subsequent month’s losses and delinquency ratios and numbers.

· Prepares and maintains required records and reports regarding loss mitigation loan.

servicing activities to remain in compliance with SOX regulations and internal controls.

· Facilitates monthly charge-off review meeting to discuss charge off and loss trends with management.

· Oversees the appropriate documentation for bankruptcy accounts. 

· Oversees Small Claims Court documentation with the court. Prepares the required documentation for assignment to collection agencies or attorney. Attends court hearings for various legal/bankrupt files. Oversee the preparation of delinquent accounts for charge off requests.

· Oversees and completes all projects as assigned. Keeps management apprised of all critical issues.

· Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills

Experience – Two to five years of similar or related experience, including time spent in supervisory positions.

Education/Certifications/Licenses – A two-year college degree or completion of a specialized course of study at a business or trade school.

Interpersonal Skills – A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.