Description

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Job Role / Responsibilities:

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.
• Have a good understanding of the credit union’s products/services and member’s current relationship, offers information on products and services that can benefit the member, and enhance their credit union relationship.
• Complete all transactions on our various member sub shares such as savings, checking accounts, certificates, individual retirement accounts, and loans in an accurate manner ensuring they are completed accurately and in an expeditious manner.
• Evaluate the needs of potential members and offers appropriate financial products and services.
• Must process in-person & electronic loan applications by collecting all necessary loan documentation for review by underwriters as well as completing the loan closing.
• Achieve monthly/annual individual sales and member service goals in order to contribute to the branch and organizational goals.
• Explain the loan process to include loan options, insurance requirements, and options on loan products, loan policies, interest rates, payoffs, etc.
• Actively cross-sell/educate on credit union products and services by analyzing credit bureau reports.
• Receive checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examine checks for endorsement and negotiability, and post transactions into accounting GL's.
• Assist with opening and closing procedures, balancing/loading the ATM, teller cash box, coin machine, negotiables, vault, etc.

The above listing is not exhaustive and may be supplemented as needed.

Requirements

Requirements:

• Two years of experience in financial services and knowledge of financial services industry, products and solutions.
• One year of sales experience in a salary plus incentive environment with individual sales goals.
• One year of cash handling experience.
• High school degree or GED required.
• Cash handling: 1 year (Required)
• Customer service: 2 years (Required)
• Banking: 2 years (Required)

Bilingual Spanish a plus

We offer a great benefit package including Medical, Dental, Rx, Vision, Life Insurance and Retirement Plan.