Job Summary:

The Enhanced Care Management (ECM) Coordinator at Gloria Nelson Center (GNC Family Clinic) is the key point of contact for members exhibiting complex social and emotional needs. The role involves collaborating with the multi-disciplinary team to provide extended healthcare solutions beyond inpatient care or traditional primary care. The coordinator ensures better medical management and assesses the effectiveness of interventions, working closely with members, providers, and community resources.

Job Duties:

· Engage and support members in the ECM Program.

· Monitor treatment adherence through Care Plans aligned with provider recommendations.

· Conduct health promotion and self-management training.

· Maintain regular communication with members, including home visits if necessary.

· Build and nurture relationships with internal and external stakeholders.

· Assist with discharge planning and transition of care.

· Coordinate care with case management staff and community providers during emergencies.

· Attend medical appointments to ensure continuity of care.

· Document interactions and maintain records of referrals to various support services.

· Conduct psychosocial assessments and develop treatment plans collaboratively.

· Perform other ECM-related duties as assigned.

· Ensure HIPAA compliance and treat member information confidentially.

· Adhere to local, state, and federal regulations.

· Contribute to quality assurance/improvement activities.

· Utilize Electronic Health Record systems efficiently.

Required Skills/Abilities:

· Excellent written, verbal, and interpersonal skills.

· Strong leadership abilities for effective team integration.

· Proficiency in navigating complex care systems.

· Ability to work efficiently under pressure.

· Demonstrated capability to multitask and work independently.

· Friendly demeanor with a commitment to patient care.

· Willingness to collaborate and work harmoniously with colleagues.

· Understanding of community-based organizations.

· Adherence to HIPAA regulations and compliance standards.

· Active Basic Life Support Certification.

· Commitment to preventive healthcare and a team-based approach.

Qualifications, Education, and Experience:

· Graduate of an accredited nursing program with a current California LCSW license, LVN license or Certified Medical Assistant certification from NCCT or AMT.

· Minimum of two years of care coordination experience.

· Bilingual in English/Spanish preferred.

Physical Requirements:

· Prolonged periods of setting at a desk and working on a computer

· Prolonged periods of stand and moving

· Must be able to lift to 50 pounds and more.

Salary:

· Salary: $25-$35

Work Schedule

· Monday through Friday, 8a-5p with occasional Overtime

Why join our team?

Gloria Nelson Center, known as GNC Family Clinic, stands as a beacon of healthcare excellence within the rural landscape. Our distinguished establishment offers a diverse range of specialized medical services in Family Practice, Pediatrics & Obstetrics, and Gynecology to the vibrant communities of Delano, Rich grove, McFarland, Wasco, and Earlimart. Nestled within our state-of-the-art facility, GNC Family Clinic boasts a longstanding legacy of delivering superior patient care, firmly rooted in a commitment to quality and compassion.

What we offer:

· Competitive compensation

· Paid Time Off

· Attendance bonus program

· CalPERS retirement

· Life and Disability insurance

· Medical, Dental and Vision insurance

· 8-hour shifts

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Delano, CA 93215: Relocate before starting work (Required)

Work Location: In person