About this position

The Registration Specialist is responsible for greeting visitors / arriving customers, providing directions, and escorting customers and families to their destinations, as time permits.

Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system.

Ensures customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information.

Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

Education

High school diploma or equivalent.

Experience

• 6 month’s clerical and / or customer service experience in a hospital, clinic or physician’s office.
• 1 years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred.
• Strong knowledge of medical terminology.
• Strong problem solving and critical thinking skills.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Effective planning, organizational and detail-oriented skills.
• Solid PC skills to include MS applications, Internet, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

Licensure / Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway.

You may still be the right candidate for this or other roles.

Work Group : Maple Grove

Shift : Day / Evening 8 hours

Weekend Requirement : Every 3rd Weekend

Call Requirement : None

Remote or On-site : On-site

FLSA Status : Non-Exempt

Benefits : Yes

Last updated : 2024-06-23